February 2009 - itsm - OTRS mailing lists

AdminITSMCIPAllocate problem with spanish
by Aquiles Cohen 01 Jun '10

01 Jun '10

at line 27 on Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.dtl says: <td class="contenthead"> $Text{"Priority"} $Text{"allocate"}: </td> But because $Lang->{'Priority'} = 'Prioridad'; $Lang->{'allocate'} = 'Asignar'; the correct translation must be: "Asignar Prioridad" It's necesary to create a new variable to $Text{"Priority"} $Text{"allocate"}: makes sense. i tried to invert but Package manager show me errors. Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com

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Config Item and Location functionalities with ITSM 1.2.2.
by Aysel Pamuk 31 Mar '09

31 Mar '09

Hello, I have installed OTRS 2.3.3 and ITSM 1.2.2. Before upgrading to ITSM 1.2.2, I had icons such as Location, Config Items in my bar as shown below. Now I would like to install the following packages. ITSMTicket-1.1.3.xml LinkObject2-1.1.3.xml But receive the errors below. How can I have the functionalities Location, Config Item with ITSM 1.2.2? Thanks in advance, Aysel [ OTRS::ITSM 1.2.2 <https://10.0.2.40/otrs/index.pl?> ] Aysel Pamuk (aysel.pamuk(a)gantek.com) 13:15:25 - 01/19/2009 Error: Sorry, can't install/upgrade package, because the framework version required by [..] Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Jan 19 13:15:27 2009 Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.2.8;2.2.x CVS;) does not match your Framework (2.3.3)! Traceback (26070): Module: Kernel::System::Package::_CheckFramework (v1.85) Line: 1789 Module: Kernel::System::Package::PackageInstall (v1.85) Line: 347 Module: Kernel::Modules::AdminPackageManager::Run (v1.65) Line: 1316 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47

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Error listing Network CIs
by David SALGADO VIDAL 31 Mar '09

31 Mar '09

Hi. We are working with ITSM 1.2.2 and we try to make the Network items list we have an error. When it happen we obtein this error on the navigator: Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/Modules/AgentITSMConfigItem.pm line 142. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. And the OTRS writes in the log this message: [Tue Feb 24 17:55:31 2009][Error][Kernel::System::ITSMConfigItem::Version::VersionGet][258] No such config item version! All others CI lists (Computers, Hardware, Location, Software) work correctly. Saludos. David Salgado Vidal david.salgado(a)mundivia.net Telf. 942 355 931 http://www.mundivia.net ------------------------------------------------------------------ This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos Origin group liability cannot be triggered for the message content. Although the sender endeavours to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informacion confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente pueden estar protegidos por secreto profesional. Si usted recibe este correo electronico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin no se hace responsable por su contenido. Su contenido no constituye ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes. Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no sera responsable de cualesquiera danos que puedan resultar de una transmision de virus. ------------------------------------------------------------------

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Adding attribute with unique content
by Tilman Mayer 25 Feb '09

25 Feb '09

Hello, I need to add an attribute to all items. I know how to do this, but in my case the content entered within this attribute needs to be unique. For example: If I enter a text like “testingpurpose” to this attribute, “testingpurpose” should not be allowed to be entered in any other item in this attribute (similar to the unique number given to each item upon creation). Any help appreciated. Kind regards, Tilman

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Can't locate object method "new" via package "Kernel::Modules::AdminTest" at /usr/share/otrs//Kernel/System/Web/InterfaceTest.pm line 692, <PRODUCT> line 280.
by Eric Wang 12 Feb '09

12 Feb '09

Hi I made a module "AdminTest.pm" , when I call it by UI, the error occur: "Can't locate object method "new" via package "Kernel::Modules::AdminTest" at /usr/share/otrs//Kernel/System/Web/InterfaceTest.pm line 692, <PRODUCT> line 280." I have no idea to resolve this problem. Please help me. thank you very very much! -- Eric.Wang en0518(a)gmail.com

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How to max the number of words shown at the search
by Tan Whay Whay 09 Feb '09

09 Feb '09

Hi all, Is there a way whereby I can maximize the words for subject title shown when performed the search function? Best Regards Eve Get your preferred Email name! Now you can @ymail.com and @rocketmail.com http://mail.promotions.yahoo.com/newdomains/sg/

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Make attribute in ConfigItem unchangeable / read-only
by Robin Schroeder 05 Feb '09

05 Feb '09

Hello, I would like to make an attribute in a Config Item unchangeable, so that an agent can not change it after creating the CI. Is there a parameter to achieve this, i.e. for the following element: { Key => 'ReadOnlyFeld', Name => 'Read Only Field', Searchable => 1, Input => { Type => 'Text', Size => 20, MaxLength => 20, Required => 1, }, }, I think about a parameter like "ReadOnly => 1". Where do I have to browse/edit the source code? Or has anyone already made a modification like this? Best Regards Robin Schröder -- | Robin Schröder Ruhr-Universität Bochum | | IT-Systeme, Software-Integration Dezernat 6, Abt. 3 | | Tel.: 0234-32-23900 Gebäude NA 03/75 | | Mail: robin.schroeder(a)uv.rub.de 44780 Bochum |

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How come the automatic unlocked feature of otrs-itsm do not work
by tanww＠bii.a-star.edu.sg 04 Feb '09

04 Feb '09

Hi all, have you all experienced the a/b question? how can I resolve the problem? Best Regards, whay whay

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ITSM installation: not properly closed tag 'File'
by Manel Fonte Lestón 02 Feb '09

02 Feb '09

Hello all! This is my first email, I am a new otsm user. I have installed a ubuntu server 8.10 and later otrs2 package, 2.2.7 version. Till now no problem; otrs is installed OK, I can access via web browser. But we want install itsm functionalities. When I try install GeneralCatalog-1.1.3.opm from Package Manager <http://172.17.1.21/otrs/index.pl?Action=AdminPackageManager&Session=101a80b…>, this error appears: Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../ /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2 /usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at /usr/share/otrs//Kernel/System/XML.pm line 1073, <fh00001GeneralCatalog-1.1.3.opm> line 91. I installed the package libxml-parser-lite-tree-perl and now comes this error: not properly closed tag 'File' I have sought information on the internet but I have not managed to find the problem. Can someone help me? Thank you in advance!

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Decision link
by Tan Whay Whay 01 Feb '09

01 Feb '09

Hi all, I am a beginner user of itsm. Do any one of you have any idea that we can only make the IT manger have access to the decision link even though the operators are the one that create the ticket? Please do advise thanks. Best Regards lizaro Importing contacts has never been easier..Bring your friends over to Yahoo! Mail today! http://www.trueswitch.com/yahoo-sg

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