Hi Expert
The below display the right panel of OTRS, may i know which action will actual update the time ? i.e. if i do a Note at first time response of ticket, would it stop clocking on response time
First Response Time:
-20 minutes
03/08/2009 16:08
Update Time:
-20 minutes
03/08/2009 16:08
Solution Time:
-20 minutes
03/08/2009 16:08
