Hello there,
On the current implementation we're supporting, when a workorder is assigned
to a given Agent, his AgentITSMChangeMyWorkOrders counter is not being
updated. It shows zero (0) even though a workorder is already assigned to
him.
The Agent has RW permission under the following groups:
itsm-change
itsm-change-builder
itsm-change-manager
users
Am I missing some other configuration?
Thanks in advance,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
Hello, I've trying to restrict the creation of customers y customer companies to some groups in particular, but I haven't found any way to do it.
Any suggestions?
Thanks.
Daniel.
Hi,
can someone please give me a hint how to update from ITSM 2.0.3 to ITSM
2.1.1 ?
Sorry, I can't find any postings about this and the readme only mentions
upgrades from older versions. Perhaps it's too easy and I just don't see
it :(
Do I have to install GeneralCatalog and ITSMCore with the package
manager by pointing it to the downloaded OPMs and then I will have
update links for the other modules ?
Or do I have to add a new package source to get update links for all
packages including GenerealCatalog and ITSMCore ?
Or something completly different ?
Thanks in advance
Alexander
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