Dear all,
This “bug”-fix might be of interest to you ITSM and CMDB guys ;-)
http://bugs.otrs.org/show_bug.cgi?id=4952#c3
Thx to Mike and Udo!
Cheers, Nils
—
Nils Leideck
Senior Consultant
Begin forwarded message:
> Udo Bretz <udo.bretz(a)otrs.com> changed:
>
> What |Removed |Added
> ----------------------------------------------------------------------------
> Status|ASSIGNED |RESOLVED
> Resolution| |FIXED
>
> --- Comment #3 from Udo Bretz <udo.bretz(a)otrs.com> 2010-12-14 20:56:36 ---
> Hi Michiel,
>
> this problem will be fixed in OTRS::ITSM 3.0.0 Beta 1.
> There will be a script to delete Config Items.
>
> Best regards,
> Udo
Hello there,
We were asked to change the names of the type of links available for linking
two configuration items.
We went to the link_type table and changed the names but it was not
reflected on the front end. Then we realized that the're also written on the
following two files:
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm
/opt/otrs/Kernel/Config/Files/ITSMCore.xml
Even though I changed the following on each one, the new link type is not
shown:
*/opt/otrs/Kernel/Config/Files/ZZZAuto.pm :*
$Self->{'LinkObject::PossibleLink'}->{'3202'} = {
'Object1' => 'ITSMConfigItem',
'Object2' => 'ITSMConfigItem',
'Type' => 'Ubicado en'
};
*/opt/otrs/Kernel/Config/Files/ITSMCore.xml :*
<ConfigItem Name="LinkObject::PossibleLink###3202" Required="0" Valid="1">
<Description Lang="en">This setting defines that a 'ITSMConfigItem'
> object can be linked with other 'ITSMConfigItem' objects using the
> 'DependsOn' link type.</Description>
<Description Lang="de">Definiert, dass ein 'ITSMConfigItem'-Objekt
> mit dem Linktyp 'DependsOn' mit anderen 'ITSMConfigItem'-Objekten verlinkt
> werden kann.</Description>
<Group>Framework</Group>
<SubGroup>Core::LinkObject</SubGroup>
<Setting>
<Hash>
<Item Key="Object1">ITSMConfigItem</Item>
<Item Key="Object2">ITSMConfigItem</Item>
<Item Key="Type">Ubicado en</Item>
</Hash>
</Setting>
</ConfigItem>
What else should be done to change those link types?
Any help is much appreciated.
Thanks,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
Hello there,
On the current implementation we're supporting, when a workorder is assigned
to a given Agent, his AgentITSMChangeMyWorkOrders counter is not being
updated. It shows zero (0) even though a workorder is already assigned to
him.
The Agent has RW permission under the following groups:
itsm-change
itsm-change-builder
itsm-change-manager
users
Am I missing some other configuration?
Thanks in advance,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
