at line 27 on Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.dtl
says:
<td class="contenthead">
$Text{"Priority"} $Text{"allocate"}:
</td>
But because
$Lang->{'Priority'} = 'Prioridad';
$Lang->{'allocate'} = 'Asignar';
the correct translation must be:
"Asignar Prioridad"
It's necesary to create a new variable to $Text{"Priority"}
$Text{"allocate"}: makes sense. i tried to invert but Package manager show
me errors.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
Good day.
I am having a issue with OTRS ITSM, I have everything configured but I'm not
able to see the on the scroll down menu Service&SLA from ticket generation
the Services nor SLA.
I went to the Administration panel and inserted some, but still not
appearing.
Gave a read on the Admin Manual but nothing.
Can someone help me out with this one ?
One more thing, I would like to enable the redirection from
http://otrs.mydomain.com => http://otrs.mydomain.com/otrs/index.pl I did not
figured out yet how to do it.
I guess are 2 requests,
Thank you.
Jorge
Hi guys,
Just installed 2.0.2 and testing change management... at the moment I've
only to congratulate with all of you. Is the think that I was looking for...
!
Thank you so much.
MV
On item Configuration select the element you want to modify and adjust the description using the modify button, the CMDB will be updated with the new configuration.
----- Original Message -----
From: itsm-request(a)otrs.org
To: itsm(a)otrs.org
Sent: Monday, April 26, 2010 3:59:22 PM GMT -05:00 Colombia
Subject: itsm Digest, Vol 35, Issue 7
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Today's Topics:
1. Re: OTRS-Import/Export Problem (Maria Alejandra Piedra)
----------------------------------------------------------------------
Message: 1
Date: Mon, 26 Apr 2010 20:59:13 +0000
From: Maria Alejandra Piedra <alepr14(a)hotmail.com>
Subject: Re: [itsm] OTRS-Import/Export Problem
To: <itsm(a)otrs.org>
Message-ID: <SNT142-w60E4AFCE4D0AFD7B0376BDA0040(a)phx.gbl>
Content-Type: text/plain; charset="iso-8859-1"
Hey there!
Finally got it to work! But just one final question, how do I do to add more than one value to a field.
For instance, I need to add several Hard Disks for a single Server.
Thank you so much for all the help!
Mar?a
Alejandra Piedra
Unidad
de Inform?tica y Sistemas de Informaci?n
IICA
(506) 2216-0171
Alejandra.Piedra(a)iica.int
From: leonardo.certuche(a)itconsultores.com.co
Date: Mon, 26 Apr 2010 15:24:32 -0500
To: itsm(a)otrs.org
Subject: Re: [itsm] OTRS-Import/Export Problem
Hi Ale,
To build your CSV file you can use an spreadsheet application such as microsoft excel or openoffice calc. There you can put your CI attibutes on each column and once you're done yo can save it as CSV and define if it's separated by "," or ";"
Then you go to the import/export feature and build your import definition accordingly
Best of lucks,
Leonardo Certuche
On 26 April 2010 15:08, Maria Alejandra Piedra <alepr14(a)hotmail.com> wrote:
Ok, getting there!
Basicaly two questions, the first one is, do I have to add the Number in the import file?
And the second one is, in the CSV file, I have every value separated by each column, is this correct or do I have to separate it by commas?
Thanks and regards
Mar?a
Alejandra Piedra
Unidad
de Inform?tica y Sistemas de Informaci?n
IICA
(506) 2216-0171
Alejandra.Piedra(a)iica.int
From: nils.leideck(a)leidex.net
Date: Mon, 26 Apr 2010 21:33:58 +0200
To: itsm(a)otrs.org
Subject: Re: [itsm] OTRS-Import/Export Problem
Hi,
On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote:
It goes something like this:
FenixProduction OperationalDellI don't know what Deployment state ID I have to add.
this looks well ... "Production" is the Deployment State therefor it is the 3rd column in your import file.Please make sure this is configured properly in the import / export definition.
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck(a)leidex.net
nils.leideck(a)otrs.com
http://webint.cryptonode.de / a Fractal project
The New Busy think 9 to 5 is a cute idea. Combine multiple calendars with Hotmail. Get busy.
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Hi there!
I have a
question about that subject. Which one is exactly the DeplStateID?
I added
Production on the DeplStateID and it still said Need
DeplStateID!
Thanks and regards
María
Alejandra Piedra
Unidad
de Informática y Sistemas de Información
IICA
(506) 2216-0171
Alejandra.Piedra(a)iica.int
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Hi. Maria Alejandra Piedra
I solved del problem using and sql query, (webmin), look for the exact code oft the items and then I replace it in the CSV file.
----- Original Message -----
From: itsm-request(a)otrs.org
To: itsm(a)otrs.org
Sent: Monday, April 26, 2010 2:34:04 PM GMT -05:00 Colombia
Subject: itsm Digest, Vol 35, Issue 3
Send itsm mailing list submissions to
itsm(a)otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/mailman/listinfo/itsm
or, via email, send a message with subject or body 'help' to
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You can reach the person managing the list at
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When replying, please edit your Subject line so it is more specific
than "Re: Contents of itsm digest..."
Today's Topics:
1. Re: OTRS-Import/Export Problem (Maria Alejandra Piedra)
2. Re: OTRS-Import/Export Problem (Nils Leideck - ITSM)
----------------------------------------------------------------------
Message: 1
Date: Mon, 26 Apr 2010 19:25:04 +0000
From: Maria Alejandra Piedra <alepr14(a)hotmail.com>
Subject: Re: [itsm] OTRS-Import/Export Problem
To: <itsm(a)otrs.org>
Message-ID: <SNT142-w48811B7C44CBE55A9308E6A0040(a)phx.gbl>
Content-Type: text/plain; charset="iso-8859-1"
Hi Nils!
It goes something like this:
Fenix
Production
Operational
Dell
I don't know what Deployment state ID I have to add.
Thanks and regards!
Maria Alejandra Piedra
From: nils.leideck(a)leidex.net
Date: Mon, 26 Apr 2010 21:16:58 +0200
To: itsm(a)otrs.org
Subject: Re: [itsm] OTRS-Import/Export Problem
Hi,
On 26.04.2010, at 19:12, Maria Alejandra Piedra wrote:I have a question about that subject. Which one is exactly the DeplStateID?I added Production on the DeplStateID and it still said Need DeplStateID!
could you post a part of your import file?
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck(a)leidex.net
nils.leideck(a)otrs.com
http://webint.cryptonode.de / a Fractal project
_________________________________________________________________
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Message: 2
Date: Mon, 26 Apr 2010 21:33:58 +0200
From: Nils Leideck - ITSM <nils.leideck(a)leidex.net>
Subject: Re: [itsm] OTRS-Import/Export Problem
To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org>
Message-ID: <A3CCC57E-8DF5-4266-83A7-1D93F05EF13F(a)leidex.net>
Content-Type: text/plain; charset="us-ascii"
Hi,
On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote:
> It goes something like this:
> Fenix Production Operational Dell
> I don't know what Deployment state ID I have to add.
this looks well ...
"Production" is the Deployment State therefor it is the 3rd column in your import file.
Please make sure this is configured properly in the import / export definition.
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck(a)leidex.net
nils.leideck(a)otrs.com
http://webint.cryptonode.de / a Fractal project
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