May 2010 - itsm - OTRS mailing lists

Re: [itsm] New LDAP users cannot access the customer.pl
by Jorge Furtado 05 May '10

05 May '10

Hi Marcelo, Well I think the error it is giving it's quite clear the new users do not have permission to access it. Try go into CLI and see folder's permission. For test change the permission from one of the new users to the same permissions from the old ones to see if it is going to work. Jorge On Wed, May 5, 2010 at 6:54 PM, <itsm-request(a)otrs.org> wrote: > Send itsm mailing list submissions to > itsm(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > itsm-request(a)otrs.org > > You can reach the person managing the list at > itsm-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. New LDAP users cannot access the customer.pl > (marcelo.mangiacavalli(a)lanxess.com) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 5 May 2010 14:54:07 -0300 > From: marcelo.mangiacavalli(a)lanxess.com > Subject: [itsm] New LDAP users cannot access the customer.pl > To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> > Message-ID: > > <OF57B16391.C625D7C9-ON0325771A.0061B8D7-0325771A.00626435(a)unid.lanxess> > > Content-Type: text/plain; charset="utf-8" > > Dear Forum > > I am experiencing a problem and I cannot find a solution in the forum or > at the web. > > The new users created in the AD have no access to the customer.pl, they > get into the login page but after they are login, they receive an error > saying that they "You are not authorized" "You have no permission". > > The rest of the old customer users does. > > We have OTRS users and customer users integrated with AD. > > The only thing that I have noticed is that the new user has no services > assigned in [Customer Users <-> Services]. > > I also checked that the DEFAULT has the correct services configured. > > Can anyone give me a hint on this? > > Thanks > > Marcelo Mangiacavalli > LANXESS S.A. > Web site: http://www.lanxess.com > > > Protect our environment > Please don?t print unless you really need to. > > El mensaje electr?nico precedente (incluyendo algunos archivos adjuntos) > contiene informaci?n que puede ser confidencial, o constituir informaci?n > no p?blica. Est?n destinados s?lo los destinatarios indicados. Si usted no > es el destinatario original de este mensaje, por favor notifique al > remitente contestando a este mensaje y luego elim?nelo de su sistema. El > uso, reproducci?n, distribuci?n o publicaci?n de este mensaje por > destinatarios no intencionados no est? autorizado y puede ser ilegal. > The preceding e-mail message (including any attachments) contains > information that may be confidential, or constitute non-public > information. It is intended to be conveyed only to the designated > recipient(s). If you are not an intended recipient of this message, please > notify the sender by replying to this message and then delete it from your > system. Use, dissemination, distribution, or reproduction of this message > by unintended recipients is not authorized and may be unlawful. >

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OTRS ITSM - [ Service & SLA not Displayed ] [ /otrs/index.pl ] redirection
by Jorge Furtado 05 May '10

05 May '10

Marco, Regarding the redirection: It is just edit the httpd.conf and change the DocumentRoot to OTRS default installation in my case => /opt/otrs/var/httpd/htdocs/ The question regarding Service&SLA not appearing on the ticket creation I just disable it by going to Core::Ticket . Thanks for the tips. Jorge On Sat, May 1, 2010 at 1:34 PM, <itsm-request(a)otrs.org> wrote: > Send itsm mailing list submissions to > itsm(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > itsm-request(a)otrs.org > > You can reach the person managing the list at > itsm-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: itsm Digest, Vol 35, Issue 13 (Jorge Furtado) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sat, 1 May 2010 13:34:28 +0100 > From: Jorge Furtado <jorge.furtado(a)usaswatteam.com> > Subject: Re: [itsm] itsm Digest, Vol 35, Issue 13 > To: itsm(a)otrs.org > Message-ID: > <v2id89008021005010534x182b8e52sc8ef716008e0d128(a)mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Hi Marco, > > Thanks for the quick reply. > > Look, I found the document index.html, and it has all the codes for the > redirection there, but where do I put it ? Inside htttd.conf ? > > Regarding the Service & SLA not appearing on the scroll down when creating > the tickets, I don't see the functionality u mentioned in otrs itsm. > > Can you describe step by step ? > > Regards, > > Jorge > > > On Fri, Apr 30, 2010 at 1:31 PM, <itsm-request(a)otrs.org> wrote: > > > Send itsm mailing list submissions to > > itsm(a)otrs.org > > > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.otrs.org/mailman/listinfo/itsm > > or, via email, send a message with subject or body 'help' to > > itsm-request(a)otrs.org > > > > You can reach the person managing the list at > > itsm-owner(a)otrs.org > > > > When replying, please edit your Subject line so it is more specific > > than "Re: Contents of itsm digest..." > > > > > > Today's Topics: > > > > 1. Re: AgentITSMConfigItem Class Problem (Marco Vannini) > > 2. OTRS ITSM - [ Service & SLA not Displayed ] (Jorge Furtado) > > 3. Re: OTRS ITSM - [ Service & SLA not Displayed ] (Marco Vannini) > > > > > > ---------------------------------------------------------------------- > > > > Message: 1 > > Date: Fri, 30 Apr 2010 14:02:50 +0200 > > From: Marco Vannini <marco.vannini(a)gmail.com> > > Subject: Re: [itsm] AgentITSMConfigItem Class Problem > > To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> > > Message-ID: > > <p2n7bd09e661004300502x385ddfd9q1882d5d4cf2f7672(a)mail.gmail.com> > > Content-Type: text/plain; charset="iso-8859-1" > > > > Ive upgraded too but I don't have this problem (fast check) on any CI. > >

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Re: [itsm] itsm Digest, Vol 35, Issue 13
by Jorge Furtado 01 May '10

01 May '10

Hi Marco, Thanks for the quick reply. Look, I found the document index.html, and it has all the codes for the redirection there, but where do I put it ? Inside htttd.conf ? Regarding the Service & SLA not appearing on the scroll down when creating the tickets, I don't see the functionality u mentioned in otrs itsm. Can you describe step by step ? Regards, Jorge On Fri, Apr 30, 2010 at 1:31 PM, <itsm-request(a)otrs.org> wrote: > Send itsm mailing list submissions to > itsm(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > itsm-request(a)otrs.org > > You can reach the person managing the list at > itsm-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: AgentITSMConfigItem Class Problem (Marco Vannini) > 2. OTRS ITSM - [ Service & SLA not Displayed ] (Jorge Furtado) > 3. Re: OTRS ITSM - [ Service & SLA not Displayed ] (Marco Vannini) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Fri, 30 Apr 2010 14:02:50 +0200 > From: Marco Vannini <marco.vannini(a)gmail.com> > Subject: Re: [itsm] AgentITSMConfigItem Class Problem > To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> > Message-ID: > <p2n7bd09e661004300502x385ddfd9q1882d5d4cf2f7672(a)mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Ive upgraded too but I don't have this problem (fast check) on any CI. >

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