When configuring smtp smart host, is it possible encrypt
username/passowrd in the config file?
Is there a way to connect to supply logged in user credentials to smtp
smart host?
Thanks in advance
Hello Guys, we recently did a migration of our OTRS system from 2.4 to
3.1.11
In 2.4 we used to see only new tickets in queue view, but since migration
we are seeing all tickets on the system even closed tickets. Also for some
agents the tickets are no being unlocked after closed. That didn't happen
in previous version.
I have looked into configuration and I don't seem to find how to make it to
work as desired.
Any help wil be apreciated.
Regards.
--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro(a)gridshield.net
www.gridshield.net
Hello Everybody.
We have migrated our Servicedesk to OTRS 3.11 about a month ago.
We are using the module System Monitoring.
Everything was working as expected with few adjustments, but starting this
weekend our system started to not create new tickets but instead adding all
the new emails to the last ticket that was linked to the corresponding CIs.
We also started to see problems into the logs with write permissions into
the /opt/otrs/var/tmp/* directory when trying to set the dynamic field
values among others.
We ran SetPermissions and nothing changed, finally we had to manually
We have done some tests and managed to have the system creating new tickets
into, but it allways get related to the last one for that CI.
Your help will be apreciated.
Regards
--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro(a)gridshield.net
www.gridshield.net
Hello Everybody
I have an implementation of OTRS 3.1 and we are using a dynamic field to
asign an approver and generate a notification to that approver. But we need
to let the customer update de approver in case the first asigned approver
is not the one that needs to do the action.
But we have not been able to enable dinamic field into CustomerTicketZoom
so the customer can update or see it when answering or updating a ticket.
Have anyone been able to enable the fields there. I have been able to see
the field into the viewable fields as stated into the configuration, but
not to allow the field to be edited or modified.
We are running otrs 3.1.11 with mysql and apache on CentOS 6.
Regards.
--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro(a)gridshield.net
www.gridshield.net
Hi All,
I am currently trying to use Postmaster Filters to send any tickets with no subject into an auto reject queue.
The issue I am having is what to put in the "Value 1" box for empty.
Please let me know if you need any more info.
Kind Regards,
Ben Keesing
IT Support Administrator
01784480187
MIQ Logistics Limited
Unit 1, Alpha Way
Thorpe Industrial Park
Egham, Surrey
TW20 8RZ
United Kingdom
Email: Ben.Keesing(a)MIQ.com
Website: www.miq.com
Newsfeed: www.miq-rss.info
Twitter: http://twitter.com/miqlogisticsDirections:www.multimap.com/map/browse.cgi?lat=51.4169&lon=-0.5289&scale=10…
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