April 2015 - itsm - OTRS mailing lists

ImportDataSave() example?
by joao 29 Apr '15

29 Apr '15

hello all can I find a simple perl example of using the ImportDataSave() function from the Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem library? reason: I need to update some CIs from our perl scripts (is there any other way besides ImportDataSave()?) otrs version: 3.2.9 thanks João

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OTRS 3.3.9
by Daniel D'Agostino 16 Apr '15

16 Apr '15

Hi, I am using the OTRS version 3.3.9 and inside the new ticket form, when I choose a customer user, it appears the error theat is displayed in the attached file, and it does not update the customer information field. ¿Any suggestion about the error? Thanks in advance.Daniel.

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Emails and customer users
by Daniel D'Agostino 07 Apr '15

07 Apr '15

Hi, I am using the OTRS version 3.3.9. I create a customer user and I assign him an email address. Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers. ¿Is there any way to enable that? Thank you in advance. Daniel.

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