Hi guys,
Maybe You will be able to help me or atlas throw me some direction I should forward…
Last week I’ve upgraded my OTRS installation from version 4.0.4 to 5.0.10.
Since then I have really annoying bug with “change owner” future - everytime I want to change owner of the ticket to someone else
(except myself - somehow change owner for me works fine) I’m receiving 500 Internal Server error screen.
Apache error log says: Can't locate object method "SendAgentNotification" via package "Kernel::System::Ticket" at /opt/otrs/Custom/Kernel/System/Ticket.pm line 4556.\n
Which points me basically to untouched block in Ticket.pm config:
# send agent notification
$Self->SendAgentNotification(
Type => 'OwnerUpdate',
RecipientID => $Param{NewUserID},
CustomerMessageParams => {
%Param,
Body => $Param{Comment} || '',
},
TicketID => $Param{TicketID},
UserID => $Param{UserID},
Have You had similar issues or do You have any idea what can be the cause of this?
Greetings,
Lukasz
