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January 2022

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Re: OTRS Login Problem
by Muhammed İhsan ÖZOĞUR (BILGEM KSM) 11 Jan '22

11 Jan '22

Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur(a)tubitak.gov.tr ihsan.ozogur(a)kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ] Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur(a)tubitak.gov.tr> Kime: "itsm" <itsm(a)lists.otrs.org> Gönderilenler: 21 Aralık Salı 2021 16:38:21 Konu: Re: OTRS Login Problem Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur(a)tubitak.gov.tr ihsan.ozogur(a)kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ] Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur(a)tubitak.gov.tr> Kime: "itsm" <itsm(a)lists.otrs.org> Gönderilenler: 21 Aralık Salı 2021 16:33:40 Konu: Re: OTRS Login Problem Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur(a)tubitak.gov.tr ihsan.ozogur(a)kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ] Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur(a)tubitak.gov.tr> Kime: "itsm" <itsm(a)lists.otrs.org> Gönderilenler: 21 Aralık Salı 2021 16:29:19 Konu: OTRS Login Problem Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur(a)tubitak.gov.tr ihsan.ozogur(a)kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ]

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