- itsm - OTRS mailing lists

AUTO: Migração de e-mail (a devolver Dom, 01-01-2017)
by Bruno Miguel Craveiro Da Graça 31 Oct '16

31 Oct '16

Ausente do escritório das Sex, 30-09-2016 às Dom, 01-01-2017. O e-mail bmgraca(a)insags.com foi descontinuado, peço que actualize o seu contacto com: bruno.graca(a)pt.softinsa.com O Seu e-mail será automáticamente re-encaminhado para a nova mailbox. Cumprimentos/Un Saludo/Best Regards SoftINSA Bruno Graça SysOps Coordinator Centro de Inovação Tecnológica - SoftINSA Avenida Dr.Aurélio Ribeiro nº1 - 2300-315 Tomar| E-mail: bruno.graca(a)pt.softinsa.com Web: www.softinsa.pt IBM Global Services Nota: Esta es una respuesta automática a su mensaje "[itsm] question about recipients from escalation notifications" enviado el 31/10/2016 17:49:06. Esta es la única notificación que recibirá mientras esta persona está ausente. --------------------------------------------------------------------------------------------- Este mensaje va dirigido únicamente a la(s) persona(s) y/o entidad(es) arriba relacionada(s). Puede contener información confidencial o legalmente protegida. Si no es usted el destinatario señalado, le rogamos borre del sistema inmediatamente el mensaje y sus copias. Asimismo le informamos que cualquier copia, divulgación, distribución o uso de los contenidos está prohibida. --------------------------------------------------------------------------------------------- Ingeniería de Software Avanzado, S.A. Domicilio Social: Avda. de Burgos 8-A 28036 de Madrid. telf: 913834060, Fax: 913834090. Reg. M. Madrid: Tomo 3238, Libro:0, Folio: 78, Seccion: 8ª, Hoja M-55112, N.I.F.: A-80157746SoftINSA – Engenharia de Software Avançado, Lda., sociedade por quotas, com sede no Edifício “Office Oriente”, Rua do Mar da China, nº 3, Parque das Nações, 1990-138 Lisboa, com um capital social de 58.000,00 Euros, matriculada na Conservatória do Registo Comercial de Lisboa, com o número único de matrícula e de identificação de pessoa coletiva 508207908. ___________________________________________________________________ Este email e todos os arquivos anexos são confidenciais e deverão ser lidos unicamente pelo indivíduo ou entidade a quem são dirigidos. Se não for o receptor original; todo o uso; divulgação; reenvio; impressão; ou cópia deste email é estritamente proibido. Se receber este email por engano; notifique por favor o remetente. This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to which they are addressed. If you are not the original recipient; any use; dissemination; forwarding; printing; or copying of this email is strictly prohibited. If you received this email in error; please notify the originator.

1 0

question about recipients from escalation notifications
by Leonardo Certuche 31 Oct '16

31 Oct '16

Hello there, I remember in older versions of OTRS, Escalation notification recipients were governed by any of the following two text-based configurations: # notify all agents who selected the queue in "my queues/custom queues" Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue', # notify all agents who can access the ticket with rw permissions Module => 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission', Now it seems like the GenericAgent has nothing to do with this and instead there is the following path: Kernel::System::Console::Command::Maint::Ticket::EscalationCheck But it does not allow to define who will be the recipients of the escalation notification. Does anyone know where can this be set in OTRS 5? Regards, Leonardo Certuche

2 1

Re: [itsm] itsm Digest, Vol 92, Issue 1
by jw＠bitact.com 31 Oct '16

31 Oct '16

Sehr geehrte Kunden, ich bin bis 02.11.2016 nicht im Haus. Meine E-Mails werden in dieser Zeit nicht bearbeitet. Für dringende Fälle und für technischen Support erreichen Sie Herrn Hergeth jederzeit per Telefon über die Telefonnummer der bitact GmbH. Schöne Grüße bitact GmbH Johann Webersberger -- ________________________________________ bitact GmbH Joseph-von-Fraunhofer-Str. 9 83209 Prien am Chiemsee Geschäftsführer: Johann Webersberger HRB: 17613 Tel +49.8051.9617-833 Fax +49.8051.9617-866 E.Mail team(a)bitact.com Internet www.bitact.com ________________________________________ --

1 0

"My Work Orders" view
by Juan Manuel Clavero Almirón 13 Jul '16

13 Jul '16

Hi all, I'm going through the ITSM doc and I've found a paragraph about the "My Work Orders" view but I can't seem to find how to reach it. Can you help me? Kind regards, Juan Clavero

2 1

Otrs5 change owner issue (Internal Server error)
by Lukasz Borek 05 Jul '16

05 Jul '16

Hi guys, Maybe You will be able to help me or atlas throw me some direction I should forward… Last week I’ve upgraded my OTRS installation from version 4.0.4 to 5.0.10. Since then I have really annoying bug with “change owner” future - everytime I want to change owner of the ticket to someone else (except myself - somehow change owner for me works fine) I’m receiving 500 Internal Server error screen. Apache error log says: Can't locate object method "SendAgentNotification" via package "Kernel::System::Ticket" at /opt/otrs/Custom/Kernel/System/Ticket.pm line 4556.\n Which points me basically to untouched block in Ticket.pm config: # send agent notification $Self->SendAgentNotification( Type => 'OwnerUpdate', RecipientID => $Param{NewUserID}, CustomerMessageParams => { %Param, Body => $Param{Comment} || '', }, TicketID => $Param{TicketID}, UserID => $Param{UserID}, Have You had similar issues or do You have any idea what can be the cause of this? Greetings, Lukasz

2 4

Otrs 4/5 postgres pool connection question
by Lukasz Borek 07 Jun '16

07 Jun '16

Hi there! For some time we are struggling with limiting the amount of connections between our OTRS and Postgresql server. How can we limit/set up/manage pool size for connections to our db server? We’re unable to find any config for this. Any help would be very appreciated, LG, Lukasz Borek

3 4

AUTO: Bruno Miguel Craveiro Da Graça is out of the office (returning Fri 06/10/2016)
by Bruno Miguel Craveiro Da Graça 06 Jun '16

06 Jun '16

I am out of the office from Tue 05/31/2016 until Fri 06/10/2016. Encontro-me ausente até dia 10 de Junho. Qualquer assunto contactar operacao(a)softinsa.com Nota: Esta es una respuesta automática a su mensaje "[itsm] Otrs 4/5 postgres pool connection question" enviado el 06/06/2016 12:18:14. Esta es la única notificación que recibirá mientras esta persona está ausente. --------------------------------------------------------------------------------------------- Este mensaje va dirigido únicamente a la(s) persona(s) y/o entidad(es) arriba relacionada(s). Puede contener información confidencial o legalmente protegida. Si no es usted el destinatario señalado, le rogamos borre del sistema inmediatamente el mensaje y sus copias. Asimismo le informamos que cualquier copia, divulgación, distribución o uso de los contenidos está prohibida. --------------------------------------------------------------------------------------------- Ingeniería de Software Avanzado, S.A. Domicilio Social: Avda. de Burgos 8-A 28036 de Madrid. telf: 913834060, Fax: 913834090. Reg. M. Madrid: Tomo 3238, Libro:0, Folio: 78, Seccion: 8ª, Hoja M-55112, N.I.F.: A-80157746SoftINSA – Engenharia de Software Avançado, Lda., sociedade por quotas, com sede no Edifício “Office Oriente”, Rua do Mar da China, nº 3, Parque das Nações, 1990-138 Lisboa, com um capital social de 58.000,00 Euros, matriculada na Conservatória do Registo Comercial de Lisboa, com o número único de matrícula e de identificação de pessoa coletiva 508207908. ___________________________________________________________________ Este email e todos os arquivos anexos são confidenciais e deverão ser lidos unicamente pelo indivíduo ou entidade a quem são dirigidos. Se não for o receptor original; todo o uso; divulgação; reenvio; impressão; ou cópia deste email é estritamente proibido. Se receber este email por engano; notifique por favor o remetente. This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to which they are addressed. If you are not the original recipient; any use; dissemination; forwarding; printing; or copying of this email is strictly prohibited. If you received this email in error; please notify the originator.

1 0

lucio aquino invited you to check out Dropbox
by Dropbox 19 Mar '16

19 Mar '16

Hi there, lucio aquino wants you to try Dropbox! Dropbox lets you bring all your photos, docs, and videos with you anywhere and share them easily. Accept invite[1] Thanks! - The Dropbox Team ____________________________________________________ If you prefer not to receive invites from Dropbox, please go here[2]. Dropbox, Inc., PO Box 77767, San Francisco, CA 94107 [1]: https://www.dropbox.com/l/1V75lueepJRX9Kh2SIAA3h?text=1 [2]: https://www.dropbox.com/l/zmtkkxrRVXPJPdno8WCEQo?text=1

1 0

lucio aquino invited you to check out Dropbox
by Dropbox 19 Mar '16

19 Mar '16

Hi there, lucio aquino wants you to try Dropbox! Dropbox lets you bring all your photos, docs, and videos with you anywhere and share them easily. Accept invite[1] Thanks! - The Dropbox Team ____________________________________________________ If you prefer not to receive invites from Dropbox, please go here[2]. Dropbox, Inc., PO Box 77767, San Francisco, CA 94107 [1]: https://www.dropbox.com/l/iPQsztrq2uy9nnj75Zp96g?text=1 [2]: https://www.dropbox.com/l/5u99H09cIKdV2RotlcsdTn?text=1

1 0

CMDB CofigItem Link to Customer
by DHilsbos＠performair.com 10 Feb '16

10 Feb '16

ITSM Group; I'm wondering if the CMDB ConfigItem Link can be modified to support linking to CustomerUsers. I'm thinking about a situation where we have a Microsoft Volume License User CAL, and want to track which users are assigned to it. Thank you, Dominic Hilsbos

2 1