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hiding CIs [was : Deleting a Config Item]
by Alexander Halle 27 Aug '10

27 Aug '10

I wrote : [...] > Please notice that you can set config items to inactive and so on but > they will still get displayed. [...] FYI, I found and reopened an old bug for this : http://bugs.otrs.org/show_bug.cgi?id=1972 Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Deleting a Config Item
by Yasir Mughal 27 Aug '10

27 Aug '10

Is there any way to remove unwanted Config Items? Thanks,

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Configuration Item Import
by Jim Jackson 26 Aug '10

26 Aug '10

Does anyone have to be a way to import while maintaining the relationships? There is no way we can manually maintain relationships for 3,000 servers with related software, hardware, and network items. On Tue, Aug 24, 2010 at 8:00 AM, <itsm-request(a)otrs.org> wrote: > > James Burk wrote : > > We have multiple ITSM environments for system and acceptance testing and > > then production. I have created my CIs and Services and have linked > > them in their upstream and downstream relationships in the systems test > > environment. I can export/import the CIs to populate the next two > > environments, but I lose the relationships. Where are these links > > maintained and how can I preserve the relationships as I migrate through > > my environments? (without having to create them all over again)? > > Hi Jim, > > according to Marcos Mail > (http://lists.otrs.org/pipermail/itsm/2010-August/000933.html) the > relationships are stored in the database table "link_relation" > (http://ftp.otrs.org/pub/otrs/misc/otrs-2.4-database.png , look a bit > left and above the center). But I haven't yet delved into this. > > Exporting or importing them is a common question but AFAIR there was no > answer to this on the mailing list or in the forum, I'm sorry :( > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. > Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > > ************************************ > -- Jim Jackson IT Process Manager-Configuration

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AgentTicketStatusView
by DANIEL D'AGOSTINO 24 Aug '10

24 Aug '10

Hi,when you display the ticket overview through the AgentTicketStatusView module you see some data in columns like Ticket, Age, Subject, State and Queue. I need to display the name of the creator of the ticket. ¿Any suggestions about how I can do this? ¿Is it possible? I couldn't find out any configuration options to achieve this. Regards and thanks. Daniel.

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[ITSM] ConfigItems links
by James Burk 24 Aug '10

24 Aug '10

We have multiple ITSM environments for system and acceptance testing and then production. I have created my CIs and Services and have linked them in their upstream and downstream relationships in the systems test environment. I can export/import the CIs to populate the next two environments, but I lose the relationships. Where are these links maintained and how can I preserve the relationships as I migrate through my environments? (without having to create them all over again)? Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular james.burk(a)dornc.com ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------

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Create RfC from ticket
by Hugo Ferreira 23 Aug '10

23 Aug '10

Hello Is there any way i can escalate a ticket to a RfC, instead of creating a new RfC and cut&paste from the ticket fields? Or for any other chance, is there any way i can, through a external tool, create a RfC automattically, without having to fullfill the whole template? Regards -- Hugo Ferreira

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impact in ViewPhoneNew is "-"
by it-news (Josef Lahmer) 22 Aug '10

22 Aug '10

dear list! i'v activated change module and i want to set the impact on the "new phone ticket". the impact only shows "-" as possible value impact in ViewPhoneNew is "-" does anybody have same behaviour? (problem in german and english interface layout) on "priority" site, alle impact's are listed correct... => for me it looks like a display - or rights bug? regards from austria, josy OTRS: 2.4.7, ITSM: 2.0.3, german frontend gugler* News der Woche: Erfolgreiches �ko-Audit! Das g* Umweltmanagementsystem erf�llt die h�chsten europ�ischen EMAS-Standards. Lesen Sie mehr dar�ber im neuen gugler* Nachhaltigkeitsbericht: http://www.gugler.at/unternehmen/publikationen/g-nachhaltigkeitsbericht.html

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Marcelo Mangiacavalli is out of the office.
by marcelo.mangiacavalli＠lanxess.com 20 Aug '10

20 Aug '10

Estaré ausente de la oficina desde el 20/08/2010 y no volveré hasta el 23/08/2010. I will be out of my office for today. If you need urgent assistance, please contact me at my cell +54 9 11 3187 2899 or to Natalia Diaz Monnier at +54 11 5550 1388.

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ITSM 2.1 availability
by James Burk 17 Aug '10

17 Aug '10

Does anyone know when 2.1 will be available for download via Package Manager? 2.0.3 is all that shows for me. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular james.burk(a)dornc.com ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------

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Demo System ITSM Configuration Management
by Jim Jackson 12 Aug '10

12 Aug '10

I have had a look at the ITSM Demo system, to better understand the configuration details. Is it possible to get an "importable" copy of the configuration items? I am struggling to import CI's, and I think a sample output would help me to better understand how this works. Jim -- Jim Jackson IT Process Manager-Configuration

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