November 2008 - itsm - OTRS mailing lists

AdminITSMCIPAllocate problem with spanish
by Aquiles Cohen 01 Jun '10

01 Jun '10

at line 27 on Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.dtl says: <td class="contenthead"> $Text{"Priority"} $Text{"allocate"}: </td> But because $Lang->{'Priority'} = 'Prioridad'; $Lang->{'allocate'} = 'Asignar'; the correct translation must be: "Asignar Prioridad" It's necesary to create a new variable to $Text{"Priority"} $Text{"allocate"}: makes sense. i tried to invert but Package manager show me errors. Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com

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How to automatically create ticket from email.
by Avishek Mukherjee 29 Nov '08

29 Nov '08

Hi all, Am a new user to OTRS. I have just installed OTRS 2.3.3 in Fedora 9. I need help in creating ticket automatically from email, any one please help me out. Do I require to install POP3 in Fedora 9 for it? Plz. help. Regards, Avi. Add more friends to your messenger and enjoy! Go to http://messenger.yahoo.com/invite/

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Customer Notify ( notifier ) changes in the subject line. ( Ticket number TicketNuber remove )
by jmcdowell＠issisolutions.com 25 Nov '08

25 Nov '08

I have been trying to figure out how to move the TicketNumber to the back of the subject line, or remove it completely if that is what has to happen. I cannot for the life of me figure out to accomplish this. Basically when e-mails come in the subject reads like this.. [Ticket#2008112401000285] <TICKET_SUBJECT HERE> I want to eliminate the ticket number or shift it to the back end of the subject line. Any help would be appreciated. Thanks in advance, Joshua McDowell

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Configitem Definition
by Bug Reporter 17 Nov '08

17 Nov '08

There was a post in September and several before that asking this question, but I am unable to actually find an answer. Does anyone know where the documentation is regarding ConfigItem datatype definitions? I would like to customize the definitions, but don't know what "types" are available. Here was the original post I referenced: "Hi, I've got a simple question: Is there any documentation about the format of configitem definitions? I wonder exactly: * Are there more datatypes than: date, customer, generalcatalog, text and textarea? * What kind of syntax and expressions can be used (like: countmin, countmax, searchable, maxlength...)? * Is it posible to use some kind of logic or conditions? E.g. I need to use different Sub-blocks, depending on a selected value. Some kind of reference or manual, which can answer my questions would be wonderul. Any help appreciated! thank you in advance best regards Raphael"

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Re: [itsm] Unable to edit Services/SLAs after upgrade OTRS 2.3.1b3 -> 2.3.2 + ITSM 1.2
by francesco.simonini＠sesaspa.it 11 Nov '08

11 Nov '08

I had the same problem. I solved it uninstalling all the ITSM modules and reinstalling them. Bye. Francesco. ----- Original Message ----- Da : Craig Goodyer <craiggoodyer(a)hotmail.com> A : <itsm(a)otrs.org> Oggetto : [itsm] Unable to edit Services/SLAs after upgrade OTRS 2.3.1b3 -> 2.3.2 + ITSM 1.2 Data : Fri, 3 Oct 2008 08:43:41 +0100 > Hi All, > > I've been playing with setting up various services / sla's > and other config bits n bobs for a few days on OTRS > 2.3.1b3 + ITSM 1.1.2, then upgraded to OTRS 2.3.2 + ITSM > 1.2 On installing the ITSM packages (inc Service > Management etc) the Services I have setup are no longer > viewable in the web interface (however the services and > sla's still exist in the system as they are selectable > when 'Customer's create tickets), and I get the following > error when trying to view the SLA's configuration page: > > > "Software error: > > Can't use an undefined value as an ARRAY reference at > /opt/otrs//Kernel/Modules/AdminSLA.pm line 305. > > For help, please send mail to the webmaster ([no address > given]), giving this error message and the time and date > of the error." > > > Any help on getting back or removing the original > Services/SLA's would be great :) > > Looking further into this I can see the following errors > in the System Log: > > (When checking Service List): > Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 No > such ServiceID (2)! Thu Oct 2 17:07:14 2008 error > OTRS-CGI-10 Unknown column 'type_id' in 'field list', > SQL: 'SELECT id, name, valid_id, comments, create_time, > create_by, change_time, change_by , type_id, > criticality_id FROM service WHERE id = ? LIMIT 1' > > (When checking SLA List): > Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 No > such ServiceID (1)! Thu Oct 2 17:07:14 2008 error > OTRS-CGI-10 Unknown column 'type_id' in 'field list', > SQL: 'SELECT id, name, valid_id, comments, create_time, > create_by, change_time, change_by , type_id, > criticality_id FROM service WHERE id = ? LIMIT 1' > > i'm assuming then that the database schema needs modifying > to include "type_id" as a field in the service table? Are > any other changes likely to be required to the database? > > Regards > Craig > __________________________________________________________ > _______ Make a mini you and download it into Windows Live > Messenger http://clk.atdmt.com/UKM/go/111354029/direct/01/ > > _______________________________________________ > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: > http://lists.otrs.org/mailman/listinfo/itsm Support or > consulting for your OTRS::ITSM system? => > http://www.otrs.com/ Francesco Simonini Consultant S.E.S.A. S.p.A. Software E Sistemi Avanzati 20131 Milano Italy Via Teodosio, 65 Tel. +39 02 4547 6444 Fax. +39 02 4547 6475 Mobile: +39 348 7411960 E-mail: francesco.simonini(a)sesaspa.it Web: http://www.sesaspa.it ------------------------------------------------------------------------------- This message is for the designated recipient only and may contain privileged or confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email is prohibited. -------------------------------------------------------------------------------

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Config Item Software
by Christoph Ohliger 11 Nov '08

11 Nov '08

Hi list, two questions if anyone has checked the requested features or if these are already available: - When saving software licenses in the CMDB (which use is restricted for specified timeframe) it would be fine to have a reminder/notification function when or before this license expires. - It would be fine to have a more granular authorization/access method for different licenses. Not every OTRS user which has read access to itsm-configitem should see all licenses. regards Christoph Ohliger

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delete all the config items and link objects
by Damian Zoanni 04 Nov '08

04 Nov '08

I want delete all the config item and the links of the CMDB i try this: ##mysql DB;############## Limpiar CMDB DELETE FROM `configitem`;UPDATE `configitem_counter` set counter = 0;DELETE FROM `configitem_version`;DELETE FROM `xml_storage` WHERE xml_type LIKE 'ITSM::ConfigItem::%';DELETE FROM `link_object2`; is ok? someone knows? Thanks! Damian Zoanni _________________________________________________________________ See how Windows® connects the people, information, and fun that are part of your life http://clk.atdmt.com/MRT/go/119463819/direct/01/

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