July 2008 - itsm - OTRS mailing lists

Configitem type URL/LINK feature?
by it-news (Josef Lahmer) 31 Jul '08

31 Jul '08

dear list, my idea is to add links in config-items (management-websites, fileserver-links, ...) realize maybe in that way: change in "config item class" where i an use a user defined type like url or href: structure maybe: { Key => 'mgmtif', Name => 'management-Sitelink', Searchable => 1, Input => { Type => 'href', Size => 50, MaxLength => 50, }, }, another idea is to mark the text for "NON PARSING" (input type='html') that i can insert html-text in den fields. do you have any ideas how can i make this thing working? regars from austria josy --------------------------------------- 400 Tonnen! Diese Menge an CO2 haben unsere Kunden bis heute durch klimaneutrales Drucken ausgeglichen. Zeigen auch Sie Ihr Engagement in Sachen Klimaschutz. Mit dem greenprint*-Label auf Ihren Druckprodukten. http://www.greenprint.at

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Re: [itsm] Problem with OTRS::ITSM Installation
by Harry Cruz 14 Jul '08

14 Jul '08

Hello, Carlos! God damn it, it worked! :) I've got two instances of MySQL running... I had changed max_allowed_packet on the other instance and as it didn't work, I had lost my hope that the problem would have anything to do with that! :) Thank you, Harry Brazil On Mon, Jul 14, 2008 at 11:45 AM, Carlos Fernando Rodríguez Hdz < carlos.rodriguez(a)duxdiligens.com> wrote: > Try to add the line* max_allowed_packet=20M *To your MySQL configuration > file (/etc/my.cnf) or (c:\OTRS\mysql\my.ini) > > Like: > > [mysqld] > > datadir=/var/lib/mysql > > socket=/var/lib/mysql/mysql.sock > > # Default to using old password format for compatibility with mysql 3.x > > # clients (those using the mysqlclient10 compatibility package). > > old_passwords=1 > > *max_allowed_packet=20M* > > > > > > *Saludos / Regards,* > > * * > > *Carlos Fernando Rodríguez Hdz.* > > > ------------------------------ > > > > *[image: cid:390290916@08082007-2DFF]* > > * * > > ***DUX DILIGENS, S.A de C.V.* > > eMail: *carlos.rodriguez@**duxdiligens<%20carlos.rodriguez(a)duxdiligens.com> > **.com* > > [image: LinkedIn profile] <http://www.linkedin.com/in/carlosfernando> > > www.duxdiligens.com > > > > > > *Mexico** **City** - Guadalajara - Buenos Aires*** > ------------------------------ > > *"La información contenida en este correo es para uso exclusivo de los > destinatarios del mismo. Está prohibido a las personas o entidades que no > sean los destinatarios de este correo, realizar cualquier tipo de > modificación, copia o distribución del mismo. Si recibe este correo por > error, tenga a bien notificar al emisor y eliminarlo." * > > *"The information in this e mail is intended solely for the use of the > addressee. It is prohibited to any person or entity who is not the addressee > to make any modification, copy or distribution of this information. If you > receive this by mistake, please notify the sender and delete it."* > > > > > > *From:* itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] *On Behalf Of > *Harry Cruz > *Sent:* Monday, July 14, 2008 9:39 AM > *To:* itsm(a)otrs.org > *Subject:* [itsm] Problem with OTRS::ITSM Installation > > > > Hello, you all! > > I've got some problems installing the needed packages to get OTRS::ITSM > running. > > Upon trying to install ITSMTicket package I get: > > [ OTRS::ITSM 1.1.2 ] Admin OTRS (root@localhost) 11:22:35 - > 07/14/2008 > > Error: Need File/Package! > Comment: > Bug Report: > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Jul 14 > 11:22:35 2008 > > Message: Module 'c:\otrs::Kernel::Language::pt_BR.pm' not found! > > Traceback (3244): > Module: Kernel::Language::new (v1.46) Line: 127 > Module: Kernel::Output::HTML::Layout::new (v1.51.2.10) Line: 81 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 139 > Module: > ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_bin_cgi_2dbin_index_2epl::handler > (v) Line: 47 > Module: (eval) (v1.81) Line: 203 > Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 > Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 > Module: ModPerl::Registry::handler (v1.99) Line: 30 > > All other dependent modules are already installed: > > GeneralCatalog 1.1.2 > LinkObject 1.1.2 > ITSMCore 1.1.2 > ITSMService 1.1.2 > > How could I solve this problem? Is there any known issue? It seems to be a > problem with the language module, but I've set everything back to English > and nothing... The file c:\otrs\Kernel\Language\pt_BR.pm is also there. > > I'm getting crazy with this stuff. > > Best regards, > > Harry > Brazil > > > > _______________________________________________ > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > Support or consulting for your OTRS::ITSM system? > => http://www.otrs.com/ >

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Problem with OTRS::ITSM Installation
by Harry Cruz 14 Jul '08

14 Jul '08

Hello, you all! I've got some problems installing the needed packages to get OTRS::ITSM running. Upon trying to install ITSMTicket package I get: [ OTRS::ITSM 1.1.2 ] Admin OTRS (root@localhost) 11:22:35 - 07/14/2008 Error: Need File/Package! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Jul 14 11:22:35 2008 Message: Module 'c:\otrs::Kernel::Language::pt_BR.pm' not found! Traceback (3244): Module: Kernel::Language::new (v1.46) Line: 127 Module: Kernel::Output::HTML::Layout::new (v1.51.2.10) Line: 81 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 139 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 All other dependent modules are already installed: GeneralCatalog 1.1.2 LinkObject 1.1.2 ITSMCore 1.1.2 ITSMService 1.1.2 How could I solve this problem? Is there any known issue? It seems to be a problem with the language module, but I've set everything back to English and nothing... The file c:\otrs\Kernel\Language\pt_BR.pm is also there. I'm getting crazy with this stuff. Best regards, Harry Brazil

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Re: [itsm] retaing html formatting for incoming emails
by Sean Diggins 09 Jul '08

09 Jul '08

Hi all, I presume this has been asked many times previously, but my searches have been fruitless. We have a privately hosted (intranet) OTRS and would like to keep html formatting intact for tickets created by email, due to our user's extensive use of inline screenshots. The only setting I've found which seems related is turning off the PostmasterAutoHTML2text, but this didn't work. Any suggestions? Thanks, Diggo

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