itsm

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August 2008

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22 discussions

Please help us to translate OTRS::ITSM
by Manuel Hecht - OTRS AG 07 Aug '08

07 Aug '08

Hi all, OTRS::ITSM 1.2 is at the end of beta time line. OTRS::ITSM 1.2.1 will be released on 2008-08-18. So it's time to review the current OTRS::ITSM translation state. It would be very nice if you could help us to translate OTRS::ITSM into your language, or update the existing translations. At the moment there are translations available in german, czech, and bulgarian. Only the german files has been fully translated so far. You can find a set of empty translation file templates attached to this email, which are ready to use. The translated words and phrases need to be written between the single quotes on the right side of each expression. Also, please replace the xx in the header, packagename and filename with the two-letter code of your language. Because OTRS::ITSM consists of several packages that can be installed independently from each other, there are currently five files that need to be translated. Please send your translated files back to this mailing list: itsm(a)otrs.org Many thanks for all your help! :-) PS: To understand the context of the strings to translate, you could install OTRS::ITSM 1.2 (beta) on your system. An installation guide and the download links can be found here: http://www.otrs.com/en/download/software/#c998 Best regards, Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success!

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Timeaccounting
by Bryan 04 Aug '08

04 Aug '08

Hello, I'm looking for some more information regarding the "Timeaccounting" module within OTRS. The FAQ page has some brief instructions about how to install and configure but I'd like some additional details of what the module does. Does it activate a clock to track how much time is spent on each ticket? Does it allow you to manually enter time spent on a ticket? Does anyone have more details? Thanks, Bryan

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