April 2009 - itsm - OTRS mailing lists

Re: [itsm] [otrs] where i can get otrs 2.4
by Jeffery Chen Fan 20 Apr '09

20 Apr '09

there already have a otrs 2.4 admin manual. but sitll not release otrs-2,4. http://doc.otrs.org/2.4/en/html/x48.html it say that will release in 1 july,2009. http://lists.otrs.org/pipermail/dev/2009-April/002113.html 2009/4/20 Fürtbauer Wolfgang <W.Fuertbauer(a)asamer.at> > Before getting the software - where can I get a list of features coming > up with 2.4? > > > ------------------------------ > *Von:* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag > von *Jeffery Chen Fan > *Gesendet:* Montag, 20. April 2009 09:13 > *An:* OTRS::ITSM User questions and discussions; User questions and > discussions about OTRS. > *Betreff:* [otrs] where i can get otrs 2.4 > > where i can get otrs 2.4.. > > I need some new feature. like bulk action. > > > -- > Jeffery > ___ > /\__\ "What is the world coming to?" > \/__/ > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Jeffery ___ /\__\ "What is the world coming to?" \/__/

1 0

where i can get otrs 2.4
by Jeffery Chen Fan 20 Apr '09

20 Apr '09

where i can get otrs 2.4.. I need some new feature. like bulk action. -- Jeffery ___ /\__\ "What is the world coming to?" \/__/

1 0

Services Examples
by Antos, Amy M 17 Apr '09

17 Apr '09

Does anyone have a good example of their IT Services? We are really struggling with this task which is so important in the implementation of this tool.

1 0

Question about link
by Luca.Scolaro＠elmec.it 17 Apr '09

17 Apr '09

Hi all, someone knows if there is a limit in link functions?how the Link's view manage and order the possible link item? for example when I try to link a Location to a Computer I couldn't see all computer items, is it a limit ?Have I to modify some setting? Thanks Luca Questa comunicazione e ogni eventuale file allegato sono confidenziali e destinati all'uso esclusivo del destinatario. Se avete ricevuto questo messaggio per errore Vi preghiamo di comunicarlo al mittente e distruggere quanto ricevuto. Il mittente, tenuto conto del mezzo utilizzato, non si assume alcuna responsabilit� in ordine alla segretezza e riservatezza delle informazioni contenute nella presente comunicazione via e-mail. The information contained in this e-mail message is confidential and intended only for the use of the individual or entity named above. If you are not the intended recipient, please notify us immediately by telephone or e-mail and destroy this communication. Due to the way of the transmission, we do not undertake any liability with respect to the secrecy and confidentiality of the information contained in this e-mail message.

1 0

Quick OTRS question
by Craig Colley 15 Apr '09

15 Apr '09

Hi, Does anybody know of a similar change request system? I don;t think OTRS can do that but something similar would be great. Thanks in advance. -- Craig

1 0

Link Explanation
by Luca.Scolaro＠elmec.it 15 Apr '09

15 Apr '09

Hi All, I'm new user, I need to know something about the Link. Someone knows the meaning of the links (IE. Include , Relevant to, Alternative to, Connected to,....) Thanks a lot Luca Scolaro Questa comunicazione e ogni eventuale file allegato sono confidenziali e destinati all'uso esclusivo del destinatario. Se avete ricevuto questo messaggio per errore Vi preghiamo di comunicarlo al mittente e distruggere quanto ricevuto. Il mittente, tenuto conto del mezzo utilizzato, non si assume alcuna responsabilit� in ordine alla segretezza e riservatezza delle informazioni contenute nella presente comunicazione via e-mail. The information contained in this e-mail message is confidential and intended only for the use of the individual or entity named above. If you are not the intended recipient, please notify us immediately by telephone or e-mail and destroy this communication. Due to the way of the transmission, we do not undertake any liability with respect to the secrecy and confidentiality of the information contained in this e-mail message.

1 0

Klaus Hillebrands ist außer Haus.
by hillebrands＠ihk-nordwestfalen.de 13 Apr '09

13 Apr '09

I will be out of the office starting 09.04.2009 and will not return until 20.04.2009. In dringenden Fällen wenden Sie sich bitte an : Herrn Bernd Böckers Tel.: 0251-707150 eMail: boeckers(a)ihk-nordwestfalen.de Mit freundlichen Grüßen Klaus Hillebrands Industrie- und Handelskammer Nord Westfalen Postfach 40 24 | 48022 Münster Sentmaringer Weg 61 | 48151 Münster http://www.ihk-nordwestfalen.de Telefon (0251) 707-363 | Telefax (0251) 707-8363

1 0

Klaus Hillebrands ist außer Haus.
by hillebrands＠ihk-nordwestfalen.de 13 Apr '09

13 Apr '09

I will be out of the office starting 09.04.2009 and will not return until 20.04.2009. In dringenden Fällen wenden Sie sich bitte an : Herrn Bernd Böckers Tel.: 0251-707150 eMail: boeckers(a)ihk-nordwestfalen.de Mit freundlichen Grüßen Klaus Hillebrands Industrie- und Handelskammer Nord Westfalen Postfach 40 24 | 48022 Münster Sentmaringer Weg 61 | 48151 Münster http://www.ihk-nordwestfalen.de Telefon (0251) 707-363 | Telefax (0251) 707-8363

1 0

Some doubts about links...
by Maximiliano Machado 06 Apr '09

06 Apr '09

Hi All I´m a new ITSM:OTRS user and I have some doubts about links between CIs. What´s the diference between "Depends on", "Alternative to", "Connected to" ? I read the ITSM Manual but the informations it´s small about links... Please help me ! TKS Maximiliano Machado ___________________________________________________ AVISO LEGAL: Esta mensagem e arquivo(s) podem conter informações confidenciais e/ou legalmente protegidas. Caso tenha recebido por engano, favor devolvê-la ao remetente e eliminá-la do seu sistema, não divulgando ou utilizando a totalidade ou parte desta mensagem ou dos documentos a ela anexados. LEGAL NOTICE: This message and attached document(s) may contain information of confidential nature and/or legally protected. If you have received this message by mistake, please reply to the sender, eliminate it from your system and do not disclose or use this message or the attached documents, in whole or in part. _____________________________________________________

1 0

Cannot install ITSMCore 1.2.3 - Message: Need File/Package!
by Christian Felber 05 Apr '09

05 Apr '09

Hi, I have a fresh installation of OTRS 2.3.4 running in a virtual machine (Ubuntu 8.04). GeneralCatalog 1.2.3 is installed, I am not behind a proxy and the value for max_allowed_packet is 20M. Nevertheless I cannot install ITSMCore 1.2.3 - I always get the following error: ERROR: OTRS-CGI-11 Perl: 5.8.8 OS: linux Time: Sat Apr 4 23:19:02 2009 Message: Need File/Package! Traceback (4262): Module: Kernel::Output::HTML::Layout::Error (v1.110.2.6) Line: 1312 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.110.2.6) Line: 1291 Module: Kernel::Modules::AdminPackageManager::Run (v1.65.2.4) Line: 1265 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47 Apache2 is running under www-data.www.data, the user otrs belongs to group www-data. Permissions were set with SetPermissions.sh /opt/otrs otrs www-data www-data www-data. What can I check next to solve this problem? Best regards, Christian

2 3