itsm

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itsm@lists.otrs.org

April 2009

20 participants
22 discussions

Jason Richling is out of the office.
by jason.richling＠pnc.com 05 Apr '09

05 Apr '09

I will be out of the office starting 04/03/2009 and will not return until 04/10/2009. I will be periodically checking and responding to email during this time. If you need immediate assistance please contact Jubal Evans at Jubal.Evans(a)pnc.com. If this is a production issue please contact the TRS/CL2 help desk at 1-800-346-5465. The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US Law. The postal address for PNC is 249 Fifth Avenue, Pittsburgh, PA 15222. If you do not wish to receive any additional advertising or promotional messages from PNC at this e-mail address, click here to unsubscribe. https://pnc.p.delivery.net/m/u/pnc/uni/p.asp By unsubscribing to this message, you will be unsubscribed from all advertising or promotional messages from PNC. Removing your e-mail address from this mailing list will not affect your subscription to alerts, e-newsletters or account servicing e-mails.

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OTRS ITSM register of equipment
by Руденко Юрий 01 Apr '09

01 Apr '09

We are currently adopt OTRS ITSM 1.2.2 on our Enterprise. But today we wants to get report in form of register of all equipment (ITSM CLASS - Hardware and Computer): list of equipment with all fields from description of class. Example: NameField TypeField NumberField OwnerField NoteField OtherFields 1. Printer1 - Printer - Number1 -Owner1 - Note1 -: 2. Printer2 - Printer - Number2 -Owner2 - Note2 -: 3. Computer1 - Computer - Number3 -Owner1 - Note3 -: : I tried to do such report though wizard but I see that this tool gives us something like consolidated report than register. How can I make this real?

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