February 2011 - itsm - OTRS mailing lists

Re: [itsm] ITSMChange Notifications (Nils Leideck)
by Jose Luis Jarpa 22 Feb '11

22 Feb '11

Dear Nils, I can't see that. I only see : Agent::AddNote Agent::Escalation Agent::EscalationNotifyBefore Agent::FollowUp Agent::LockTimeout Agent::Move Agent::NewTicket Agent::OwnerUpdate Agent::PendingReminder Agent::ResponsibleUpdate Maybe some missed configuration?. Best Regards José. Att, Jose Luis Jarpa P. Gerente de Suporte jose.jarpa(a)sixbell.com.br Fixo : 55-21-32376900 Móvel : 55-21-81980603 -----Mensagem original----- De: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] Em nome de itsm-request(a)otrs.org Enviada em: terça-feira, 22 de fevereiro de 2011 18:21 Para: itsm(a)otrs.org Assunto: itsm Digest, Vol 45, Issue 4 Send itsm mailing list submissions to itsm(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request(a)otrs.org You can reach the person managing the list at itsm-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. ITSMChange Notifications (Jose Luis Jarpa) 2. Re: ITSMChange Notifications (Nils Leideck) ---------------------------------------------------------------------- Message: 1 Date: Tue, 22 Feb 2011 18:15:10 -0300 From: "Jose Luis Jarpa" <jose.jarpa(a)sixbell.com.br> Subject: [itsm] ITSMChange Notifications To: <itsm(a)otrs.org> Message-ID: <00bc01cbd2d5$97069890$c513c9b0$@jarpa@sixbell.com.br> Content-Type: text/plain; charset="iso-8859-1" Hello There, I?m configuring notifications for a change process without success. After many different unsuccessful tests, I find out the next message on OTRS Log (/tmp/otrs.log) : [Tue Feb 22 17:18:41 2011][Error][Kernel::System::Notification::NotificationGet][177] Can't find notification for Agent::Change::ActionExecute and en! [Tue Feb 22 17:18:41 2011][Error][Kernel::System::ITSMChange::Notification::_NotificationGet][946 ] Could not find notification for en::Agent::Change::ActionExecute My System is running on RedHat 4 (OTRS 3.0.5 ITSM 3.0 Beta 4) Anybody can help me with this?. Best Regards, Jos? Jarpa.

1 0

Re: [itsm] ITSMChange Notifications
by Nils Leideck 22 Feb '11

22 Feb '11

Dear Jose, On 22.02.2011, at 22:15, Jose Luis Jarpa wrote: > [Tue Feb 22 17:18:41 2011][Error][Kernel::System::Notification::NotificationGet][177] Can't find notification for Agent::Change::ActionExecute and en! > > [Tue Feb 22 17:18:41 2011][Error][Kernel::System::ITSMChange::Notification::_NotificationGet][946] Could not find notification for en::Agent::Change::ActionExecute > can you see and open the notification Agent::Change::ActionExecute in Admin -> Agent Notifications ? — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

1 0

ITSMChange Notifications
by Jose Luis Jarpa 22 Feb '11

22 Feb '11

Hello There, Im configuring notifications for a change process without success. After many different unsuccessful tests, I find out the next message on OTRS Log (/tmp/otrs.log) : [Tue Feb 22 17:18:41 2011][Error][Kernel::System::Notification::NotificationGet][177] Can't find notification for Agent::Change::ActionExecute and en! [Tue Feb 22 17:18:41 2011][Error][Kernel::System::ITSMChange::Notification::_NotificationGet][946 ] Could not find notification for en::Agent::Change::ActionExecute My System is running on RedHat 4 (OTRS 3.0.5 ITSM 3.0 Beta 4) Anybody can help me with this?. Best Regards, José Jarpa.

1 0

Re: [itsm] [Ticket#2011021442019816] attributes on notification for changes
by Leonardo Certuche 15 Feb '11

15 Feb '11

Thanks Stefan! Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 15 February 2011 04:12, OTRS Service Desk <support(a)otrs.com> wrote: > Dear Mr. Certuche, > > > 02/14/2011 17:23 (+1) - Leonardo Certuche wrote: > Is there any other attribute available? > > You can find all available attributes in this two Sysconfig options: > > - ITSMChange::Mapping::Expression::Object::Attribute > - ITSMWorkOrder::Mapping::Expression::Object::Attribute > > These are: > > $Self->{'ITSMWorkOrder::Mapping::Expression::Object::Attribute'} = { > 'AccountedTime' => '1', > 'ActualEndTime' => '1', > 'ActualStartTime' => '1', > 'PlannedEffort' => '1', > 'PlannedEndTime' => '1', > 'PlannedStartTime' => '1', > 'WorkOrderAgentID' => '1', > 'WorkOrderFreeKey' => '1', > 'WorkOrderFreeText' => '1', > 'WorkOrderNumber' => '1', > 'WorkOrderStateID' => '1', > 'WorkOrderTitle' => '1', > 'WorkOrderTypeID' => '1' > }; > > $Self->{'ITSMChange::Mapping::Expression::Object::Attribute'} = { > 'AccountedTime' => '1', > 'ActualEndTime' => '1', > 'ActualStartTime' => '1', > 'CategoryID' => '1', > 'ChangeBuilderID' => '1', > 'ChangeFreeKey' => '1', > 'ChangeFreeText' => '1', > 'ChangeManagerID' => '1', > 'ChangeStateID' => '1', > 'ChangeTitle' => '1', > 'ImpactID' => '1', > 'PlannedEffort' => '1', > 'PlannedEndTime' => '1', > 'PlannedStartTime' => '1', > 'PriorityID' => '1', > 'RequestedTime' => '1' > }; > > > Regards > > Stefan Horst > > -- > > OTRS AG > > Europaring 4 > > D-94315 Straubing > > > T: +49 (0) 9421 56818 0 > > F: +49 (0) 9421 56818 18 > I: http://www.otrs.com/ > > > Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, > USt-Nr.: DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann > > *Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: > http://www.otrs.com/<http://www.otrs.com/de/produkte/help-desk/versionen/otrs-help-desk-30/> > * > >

1 0

attributes on notification for changes
by Leonardo Certuche 14 Feb '11

14 Feb '11

Hello there, We're currently configuring notifications for the change processes. We understand that each notification depends on an Event, an Attribute and a Rule. Events are pre-defined and Rules seems to be the chabge states so those are kind of figured out but talking about Attributes, the ones on the examples are the following: ChangeBuilderID ChangeManagerID ChangeState WorkOrderAgentID WorkOrderState ActionResult Is there any other attribute available? I didn't find anything at http://doc.otrs.org/itsm/2.0/en/html/ch08.html Thanks, Leonardo Certuche ITSM Consultant / COO (57) 301 284 6250 www.itconsultores.com.co Cra. 48A # 16S-08 Aguacatala Medellín, Colombia

2 2