Hello,
I am currently working on getting our OTRS installation to create tickets from an inbound email.
I have successfully set up the mail account and some filters and am able to have the ticket auto-created with the queue and customer assigned.
There are 2 things that I would like to be able to do from this point but am not sure if it is possible.
1. Expand the amount of Filters and Headers that are able to be used (currently 4 each)
2. Once the ticket is created by the incoming email, auto-generate an email to the customer on record for that ticket with the information in the original email.
We currently have it so that if a ticket is created as Email Ticket, then it will send an email to the customer, but this is only when we manually create the ticket, I have not been successful in making it send email to customer when generating the ticket from an email. Is this possible?
Brandon Minnix
System Engineer
