- itsm - OTRS mailing lists

Re: [itsm] itsm Digest, Vol 47, Issue 21
by Jorge Furtado 19 Apr '11

19 Apr '11

Hi Nills, It should be optional if as you say if after you activate this option OTRS let you create a ticket without fill these options, which is something it does not allow. After you activate this option you must fill it otherwise you can not create a ticket. Cheers, Yuri On Mon, Apr 18, 2011 at 3:02 PM, <itsm-request(a)otrs.org> wrote: > Send itsm mailing list submissions to > itsm(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > itsm-request(a)otrs.org > > You can reach the person managing the list at > itsm-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: 1. Re: SLA and Service Mandatory (Yuri Calueto) > (Nils Leideck) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 18 Apr 2011 16:02:28 +0200 > From: Nils Leideck <nils.leideck(a)leidex.net> > Subject: Re: [itsm] 1. Re: SLA and Service Mandatory (Yuri Calueto) > To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> > Message-ID: <5CCC74FB-D46C-4D65-9A88-75A48FBA6484(a)leidex.net> > Content-Type: text/plain; charset="us-ascii" > > On 18.04.2011, at 15:49, Jorge Furtado wrote: > > > Both become mandatory if you enable this way, because you will not be > able to create the ticket without fill these 2 items. > > > Usually, up to OTRS 3.0.7 and ITSM 3.0.2, the Service and SLA fields are > optional, if you just enable the SysConfig option. > What else has been done / installed on your system to make them mandatory? > > Cheers, Nils > > -- > Nils Leideck > http://webint.cryptonode.de / a Fractal project > >

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Re: [itsm] Attachments in CIs
by Rangel Perez Sardinha 18 Apr '11

18 Apr '11

Rangel Perez Sardinha Projects\Support Analyst Unidade - RPO * rangel(a)ezvoice.com.br +55 (16) 3515-5800 +55 (16) 3515-5807 +55 (11) 3130-9800 +55 (16) 9287-4445 Hi Valentin, Could you send me your Class Definition for the CI that u are using attachs? When i was adding a JPG, after submit the CI i get error in Kernel/System/CIAttachmentStorage/AttachmentStorageDB.pm line 288. Rangel Perez Sardinha Projects\Support Analyst Unidade - RPO * rangel(a)ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445 > > > On 12/04/2011, at 18:42, Valentín Ortiz F. wrote: > >> I'm also using ITSM-CIAttributeCollection with OTRS ITSM 3.0.1 and it is >> working fine, I'm able to attach any type of file. Do you have problems >> only with jpeg images? >> >> >> >> -----Original Message----- >> From: Rangel Perez Sardinha <rangel(a)ezvoice.com.br> >> Reply-to: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> >> To: itsm(a)otrs.org >> Subject: [itsm] Attachments in CIs >> Date: Tue, 12 Apr 2011 16:59:08 -0300 >> >> May i attach a file direct to a CI? I had tried to use ITSM CI >> Attribute Collection, but when i use type File Attach in >> ConfigurationItem and edit a CI i attaching a JPG i can't edit it >> anymore and have no access to CI anymore. >> >> >> Rangel Perez Sardinha >> >> Projects\Support Analyst >> >> >> Unidade - RPO >> >> * rangel(a)ezvoice.com.br >> >> (+55 (16) 3515-5800 >> >> (+55 (16) 3515-5807 >> >> (+55 (11) 3130-9800 >> >> (+55 (16) 9287-4445 >> >> >> >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >

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1. Re: SLA and Service Mandatory (Yuri Calueto)
by Jorge Furtado 18 Apr '11

18 Apr '11

Hi Nills, Both become mandatory if you enable this way, because you will not be able to create the ticket without fill these 2 items. Yuri On Mon, Apr 18, 2011 at 2:36 PM, <itsm-request(a)otrs.org> wrote: > Send itsm mailing list submissions to > itsm(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > itsm-request(a)otrs.org > > You can reach the person managing the list at > itsm-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: SLA and Service Mandatory (Nils Leideck) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 18 Apr 2011 15:36:34 +0200 > From: Nils Leideck <nils.leideck(a)leidex.net> > Subject: Re: [itsm] SLA and Service Mandatory > To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> > Message-ID: <611BD026-3E68-47E8-AA2A-E1C107FB7FD1(a)leidex.net> > Content-Type: text/plain; charset="iso-8859-1" > > Hi Yuri, > > the Service is not mandatory, only the Type is mandatory if you enable the > options the way you told. > > Or did I miss something .... :-? > > Cheers, Nils > > On 18.04.2011, at 15:19, Jorge Furtado wrote: > > > Yes it makes sense if your company following ITIL processes. > > > > But if you do activate the way I told, you can not create a ticket > without filling these items, doesn't it make mandatory ? > > > > Yuri > > > > On Mon, Apr 18, 2011 at 1:00 PM, <itsm-request(a)otrs.org> wrote: > > Send itsm mailing list submissions to > > itsm(a)otrs.org > > > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.otrs.org/mailman/listinfo/itsm > > or, via email, send a message with subject or body 'help' to > > itsm-request(a)otrs.org > > > > You can reach the person managing the list at > > itsm-owner(a)otrs.org > > > > When replying, please edit your Subject line so it is more specific > > than "Re: Contents of itsm digest..." > > > > > > Today's Topics: > > > > 1. Re: SLA and Service Mandatory (Yuri Calueto) (Michiel Beijen) > > 2. Re: SLA and Service Mandatory (Yuri Calueto) (Nils Leideck) > > > > ---------------------------------------------------------------------- > > > > Message: 1 > > Date: Mon, 18 Apr 2011 12:17:52 +0200 > > From: Michiel Beijen <michiel.beijen(a)otrs.com> > > Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto) > > To: itsm(a)otrs.org > > Message-ID: <1303121878.2244.2.camel(a)rainbows.local> > > Content-Type: text/plain; charset="UTF-8" > > > > Jorge, > > > > On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: > > > You can easily achieve that by going to Sysconfig => Ticket => > > > Core::Ticket => and set to "Yes" the options Ticket::Type and > > > Ticket::Service > > > > That does not work; it makes the fields show in the UI but does not make > > it mandatory. For instance, for TicketFreeText fields you CAN set these > > to mandatory or non-mandatory in the SysConfig though. Currently there's > > no way to make the Service and SLA fields mandatory other than by > > modifying the DTL and pm files. > > -- > > Mike > > > > ------------------------------ > > > > Message: 2 > > Date: Mon, 18 Apr 2011 12:30:36 +0200 > > From: Nils Leideck <nils.leideck(a)leidex.net> > > Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto) > > To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> > > Message-ID: <B6FE6901-0ABF-466A-AAD3-B7365D1FE021(a)leidex.net> > > Content-Type: text/plain; charset=us-ascii > > > > On 18.04.2011, at 12:17, Michiel Beijen wrote: > > > > > On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: > > >> You can easily achieve that by going to Sysconfig => Ticket => > > >> Core::Ticket => and set to "Yes" the options Ticket::Type and > > >> Ticket::Service > > > > > > That does not work; it makes the fields show in the UI but does not > make > > > it mandatory. For instance, for TicketFreeText fields you CAN set these > > > to mandatory or non-mandatory in the SysConfig though. Currently > there's > > > no way to make the Service and SLA fields mandatory other than by > > > modifying the DTL and pm files. > > > > Does it make sense at all to require Service and SLA for every type of > ticket? > > > > Cheers, Nils > > > > -- > > Nils Leideck > > http://webint.cryptonode.de / a Fractal project > > > > ------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > > > End of itsm Digest, Vol 47, Issue 17 > > ************************************ > > > > -- > > > ------------------------------------------------------------------------------------------------ > > > > Ao encaminhar esta mensagem, por favor: > > > > 1. Apague o meu e-mail e o meu nome. > > 2. Apague tamb?m os endere?os dos amigos antes de reenviar. > > 3. Encaminhe como c?pia oculta (Cco ou Bcc) aos SEUS destinat?rios. > > Agindo sempre assim dificultaremos a dissemina??o de v?rus, spams e > banners. > > > > Obrigado! > > > > " DO Or DIE.There is NO TRYING! " > > --------------------------------------------------------------------- > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > -- > Nils Leideck > http://webint.cryptonode.de / a Fractal project > >

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Re: [itsm] SLA and Service Mandatory (Yuri Calueto)
by Jorge Furtado 18 Apr '11

18 Apr '11

Yes it makes sense if your company following ITIL processes. But if you do activate the way I told, you can not create a ticket without filling these items, doesn't it make mandatory ? Yuri On Mon, Apr 18, 2011 at 1:00 PM, <itsm-request(a)otrs.org> wrote: > Send itsm mailing list submissions to > itsm(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > itsm-request(a)otrs.org > > You can reach the person managing the list at > itsm-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: SLA and Service Mandatory (Yuri Calueto) (Michiel Beijen) > 2. Re: SLA and Service Mandatory (Yuri Calueto) (Nils Leideck) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 18 Apr 2011 12:17:52 +0200 > From: Michiel Beijen <michiel.beijen(a)otrs.com> > Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto) > To: itsm(a)otrs.org > Message-ID: <1303121878.2244.2.camel(a)rainbows.local> > Content-Type: text/plain; charset="UTF-8" > > Jorge, > > On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: > > You can easily achieve that by going to Sysconfig => Ticket => > > Core::Ticket => and set to "Yes" the options Ticket::Type and > > Ticket::Service > > That does not work; it makes the fields show in the UI but does not make > it mandatory. For instance, for TicketFreeText fields you CAN set these > to mandatory or non-mandatory in the SysConfig though. Currently there's > no way to make the Service and SLA fields mandatory other than by > modifying the DTL and pm files. > -- > Mike > > > > ------------------------------ > > Message: 2 > Date: Mon, 18 Apr 2011 12:30:36 +0200 > From: Nils Leideck <nils.leideck(a)leidex.net> > Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto) > To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> > Message-ID: <B6FE6901-0ABF-466A-AAD3-B7365D1FE021(a)leidex.net> > Content-Type: text/plain; charset=us-ascii > > On 18.04.2011, at 12:17, Michiel Beijen wrote: > > > On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: > >> You can easily achieve that by going to Sysconfig => Ticket => > >> Core::Ticket => and set to "Yes" the options Ticket::Type and > >> Ticket::Service > > > > That does not work; it makes the fields show in the UI but does not make > > it mandatory. For instance, for TicketFreeText fields you CAN set these > > to mandatory or non-mandatory in the SysConfig though. Currently there's > > no way to make the Service and SLA fields mandatory other than by > > modifying the DTL and pm files. > > Does it make sense at all to require Service and SLA for every type of > ticket? > > Cheers, Nils > > -- > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > End of itsm Digest, Vol 47, Issue 17 > ************************************ > -- ------------------------------------------------------------------------------------------------ Ao encaminhar esta mensagem, por favor: 1. Apague o meu e-mail e o meu nome. 2. Apague também os endereços dos amigos antes de reenviar. 3. Encaminhe como cópia oculta (Cco ou Bcc) aos SEUS destinatários. Agindo sempre assim dificultaremos a disseminação de vírus, spams e banners. Obrigado! " DO Or DIE.There is NO TRYING! "

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Re: [itsm] itsm Digest, Vol 47, Issue 17
by Frank Brown 18 Apr '11

18 Apr '11

Keep up the work ----- Original Message ---- From: "itsm-request(a)otrs.org" <itsm-request(a)otrs.org> To: itsm(a)otrs.org Sent: Mon, April 18, 2011 5:00:05 AM Subject: itsm Digest, Vol 47, Issue 17 Send itsm mailing list submissions to itsm(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request(a)otrs.org You can reach the person managing the list at itsm-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. Re: SLA and Service Mandatory (Yuri Calueto) (Michiel Beijen) 2. Re: SLA and Service Mandatory (Yuri Calueto) (Nils Leideck) ---------------------------------------------------------------------- Message: 1 Date: Mon, 18 Apr 2011 12:17:52 +0200 From: Michiel Beijen <michiel.beijen(a)otrs.com> Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto) To: itsm(a)otrs.org Message-ID: <1303121878.2244.2.camel(a)rainbows.local> Content-Type: text/plain; charset="UTF-8" Jorge, On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: > You can easily achieve that by going to Sysconfig => Ticket => > Core::Ticket => and set to "Yes" the options Ticket::Type and > Ticket::Service That does not work; it makes the fields show in the UI but does not make it mandatory. For instance, for TicketFreeText fields you CAN set these to mandatory or non-mandatory in the SysConfig though. Currently there's no way to make the Service and SLA fields mandatory other than by modifying the DTL and pm files. -- Mike ------------------------------ Message: 2 Date: Mon, 18 Apr 2011 12:30:36 +0200 From: Nils Leideck <nils.leideck(a)leidex.net> Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto) To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> Message-ID: <B6FE6901-0ABF-466A-AAD3-B7365D1FE021(a)leidex.net> Content-Type: text/plain; charset=us-ascii On 18.04.2011, at 12:17, Michiel Beijen wrote: > On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: >> You can easily achieve that by going to Sysconfig => Ticket => >> Core::Ticket => and set to "Yes" the options Ticket::Type and >> Ticket::Service > > That does not work; it makes the fields show in the UI but does not make > it mandatory. For instance, for TicketFreeText fields you CAN set these > to mandatory or non-mandatory in the SysConfig though. Currently there's > no way to make the Service and SLA fields mandatory other than by > modifying the DTL and pm files. Does it make sense at all to require Service and SLA for every type of ticket? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project ------------------------------ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm End of itsm Digest, Vol 47, Issue 17 ************************************

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Re: [itsm] SLA and Service Mandatory (Yuri Calueto)
by Jorge Furtado 18 Apr '11

18 Apr '11

Hi Jose, You can easily achieve that by going to Sysconfig => Ticket => Core::Ticket => and set to "Yes" the options Ticket::Type and Ticket::Service Anything else let us know. See ya Yuri Calueto On Mon, Apr 18, 2011 at 9:54 AM, <itsm-request(a)otrs.org> wrote: Send itsm mailing list submissions to > itsm(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > itsm-request(a)otrs.org > > You can reach the person managing the list at > itsm-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: SLA and Service Mandatory (Marius Vaitiekunas) > 2. SLA time after ticket reopen (Marius Vaitiekunas) > 3. Re: Attachments in CIs (Torsten Thau) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sun, 17 Apr 2011 19:14:10 +0300 > From: Marius Vaitiekunas <mariusvaitiekunas(a)gmail.com> > Subject: Re: [itsm] SLA and Service Mandatory > To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> > Message-ID: <BANLkTi=Sj3CsdO8XFXeQz0ECtzxg9J6YmA(a)mail.gmail.com> > Content-Type: text/plain; charset=ISO-8859-1 > > On Tue, Jan 18, 2011 at 7:24 PM, Jose Luis Jarpa > <jose.jarpa(a)sixbell.com.br> wrote: > > It is possible make SLA and Service fields mandatory when creating a > > ticket?. My system is OTRS 3.0.4 and ITSM 3.0 > > > > > > > > Best Regards, > > > > > > > > Jose Luis Jarpa P. > > > > > Hello, > > Any solution without coding? I can not find these settings in > sysconfig. otrs-3.0.6-itsm-3.0.1 > Thank You! > > -- > mv > > > ------------------------------ > > Message: 2 > Date: Sun, 17 Apr 2011 19:51:37 +0300 > From: Marius Vaitiekunas <mariusvaitiekunas(a)gmail.com> > Subject: [itsm] SLA time after ticket reopen > To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> > Message-ID: <BANLkTi=ezCyrkgf0=0tPazWHXx86DML10w(a)mail.gmail.com> > Content-Type: text/plain; charset=ISO-8859-1 > > Hello, > > Is it possible to resume SLA time after ticket reopen? At the moment > SLA time is not even showed. > Thank You! > > -- > mv > > > ------------------------------ > > Message: 3 > Date: Mon, 18 Apr 2011 10:54:44 +0200 > From: Torsten Thau <Torsten.Thau(a)cape-it.de> > Subject: Re: [itsm] Attachments in CIs > To: itsm(a)otrs.org > Message-ID: <4DABFC54.7040503(a)cape-it.de> > Content-Type: text/plain; charset="windows-1252" > > Hi Valentin and Rangel, > > there's a new version of ITSM-CIAttributeCollection available at OPAR in > which the bug with the missing encode has been fixed. > > > regards, Torsten Thau > > -- > Torsten Thau, Dipl. Inform. > > ** Besuchen Sie uns auf dem LinuxTag in Berlin ** > ** vom 11.05.2011 - 14.05.2011 ** > ** Halle 7.2b Stand 136, Lisog/LIVE Kooperationsstand ** > > c.a.p.e. IT? GmbH - ...cape it easy > Annaberger Str. 240, D-09125 Chemnitz > http://www.cape-it.de > Tel: +49 371 5347 620 > Fax: +49 371 5347 625 > AG Chemnitz - HRB 23192 > Gesch?ftsf?hrung: R.Barth, T.Maier > > >

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SLA time after ticket reopen
by Marius Vaitiekunas 17 Apr '11

17 Apr '11

Hello, Is it possible to resume SLA time after ticket reopen? At the moment SLA time is not even showed. Thank You! -- mv

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Re: [itsm] SLA and Service Mandatory
by Marius Vaitiekunas 17 Apr '11

17 Apr '11

On Tue, Jan 18, 2011 at 7:24 PM, Jose Luis Jarpa <jose.jarpa(a)sixbell.com.br> wrote: > It is possible make SLA and Service fields mandatory when creating a > ticket?. My system is OTRS 3.0.4 and ITSM 3.0 > > > > Best Regards, > > > > Jose Luis Jarpa P. > > Hello, Any solution without coding? I can not find these settings in sysconfig. otrs-3.0.6-itsm-3.0.1 Thank You! -- mv

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Re: [itsm] ITSM upgrade - config item search broken
by Andrew Hillel 14 Apr '11

14 Apr '11

Hi Mike, Thanks for the quick response No, Kernel/Modules/AgentITSMConfigItemSearchResult.pm doesn't exist. Infact, after a clean install of both OTRS and ITSM this file still does not exist - it seems like this file should not be referenced anymore (?). I have done a clean install, imported my custom settings and themes and the search still works - it only seems to break when I import the database file. Regards, Andrew Hillel Email: andrewhillel(a)rossendalebc.gov.uk ---------------------------------------------------------------------- Message: 1 Date: Wed, 13 Apr 2011 20:37:14 +0200 From: "Michiel Beijen" <michiel.beijen(a)otrs.com> Subject: Re: [itsm] ITSM upgrade - config item search broken To: "'OTRS::ITSM User questions and discussions'" <itsm(a)otrs.org> Message-ID: <001501cbfa09$cf5820a0$6e0861e0$@beijen@otrs.com> Content-Type: text/plain; charset="us-ascii" Hi Andrew, Do you have the file Kernel/Modules/AgentITSMConfigItemSearchResult.pm on your system in the OTRS directory? If you open a command prompt, cd to the OTRS directory and type Perl -cw Kernel::Modules::AgentITSMConfigItemSearchResult What do you get as a result? -- Mike Van: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] Namens Andrew Hillel Verzonden: woensdag 13 april 2011 17:23 Aan: itsm(a)otrs.org Onderwerp: [itsm] ITSM upgrade - config item search broken Hi There, I'm currently running OTRS 2.4.7, recently upgraded ITSM from version 1.3 to version 2.1.2 and am now running into issues. (Windows Server 2003 - MySQL). When trying to run a search on config items I get an error when ITSM tries to display the search results. ######## Error: Module Kernel/Modules/AgentITSMConfigItemSearchResult.pm not found! Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Wed Apr 13 16:20:34 2011 Message: Module Kernel/Modules/AgentITSMConfigItemSearchResult.pm not found! Traceback (364): Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 182 Module: C:/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48 ########### I've tried various combinations of upgrading ITSM, OTRS, installing an older versions of ITSM, exporting databases, starting from fresh, using default themes... I just can't get to the bottom of what is causing this issue. Other than this issue the system is running fine. Any idea would be greatly appreciated! Regards, Andrew Hillel Email: <mailto:andrewhillel@rossendalebc.gov.uk> andrewhillel(a)rossendalebc.gov.uk

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ITSM upgrade - config item search broken
by Andrew Hillel 13 Apr '11

13 Apr '11

Hi There, I'm currently running OTRS 2.4.7, recently upgraded ITSM from version 1.3 to version 2.1.2 and am now running into issues. (Windows Server 2003 - MySQL). When trying to run a search on config items I get an error when ITSM tries to display the search results. ######## Error: Module Kernel/Modules/AgentITSMConfigItemSearchResult.pm not found! Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Wed Apr 13 16:20:34 2011 Message: Module Kernel/Modules/AgentITSMConfigItemSearchResult.pm not found! Traceback (364): Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 182 Module: C:/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48 ########### I've tried various combinations of upgrading ITSM, OTRS, installing an older versions of ITSM, exporting databases, starting from fresh, using default themes... I just can't get to the bottom of what is causing this issue. Other than this issue the system is running fine. Any idea would be greatly appreciated! Regards, Andrew Hillel Email: andrewhillel(a)rossendalebc.gov.uk<mailto:andrewhillel@rossendalebc.gov.uk>

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