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Download location for OTRS Change Management Module
by Vinayak ragho 03 Jun '09

03 Jun '09

Team, OTRS Change Management Module was supposed to release in Q1 2009. Is it released and if yes from where it can be downloaded? Regards Vinayak Information transmitted by this e-mail is proprietary to MphasiS, its associated companies and/ or its customers and is intended for use only by the individual or entity to which it is addressed, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified that any use or dissemination of this information in any manner is strictly prohibited. In such cases, please notify us immediately at mailmaster(a)mphasis.com and delete this mail from your records.

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Klaus Hillebrands ist außer Haus.
by hillebrands＠ihk-nordwestfalen.de 28 May '09

28 May '09

I will be out of the office starting 28.05.2009 and will not return until 02.06.2009. In dringenden Fällen wenden Sie sich bitte an : Herrn Bernd Böckers Tel.: 0251-707150 eMail: boeckers(a)ihk-nordwestfalen.de Mit freundlichen Grüßen Klaus Hillebrands Industrie- und Handelskammer Nord Westfalen Postfach 40 24 | 48022 Münster Sentmaringer Weg 61 | 48151 Münster http://www.ihk-nordwestfalen.de Telefon (0251) 707-363 | Telefax (0251) 707-8363

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RV: Can't link objects
by David SALGADO VIDAL 25 May '09

25 May '09

Hello. I´m working on this from time to time but I can´t find the solution. Have anybody an idea about this? Saludos. David Salgado Vidal david.salgado(a)mundivia.net Telf. 942 355 931 http://www.mundivia.net -----Mensaje original----- De: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] En nombre de David SALGADO VIDAL Enviado el: martes, 31 de marzo de 2009 19:41 Para: OTRS::ITSM User questions and discussions Asunto: [itsm] Can't link objects Hi. When i try to make a link between two objects, the link´s form is empty. It happen with tickets and config items and don't write errors in the log. My system is ITSM 1.2.3. Any idea? Saludos. David Salgado Vidal david.salgado(a)mundivia.net Telf. 942 355 931 http://www.mundivia.net ------------------------------------------------------------------ This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos Origin group liability cannot be triggered for the message content. Although the sender endeavours to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informacion confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente pueden estar protegidos por secreto profesional. Si usted recibe este correo electronico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin no se hace responsable por su contenido. Su contenido no constituye ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes. Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no sera responsable de cualesquiera danos que puedan resultar de una transmision de virus. ------------------------------------------------------------------ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ------------------------------------------------------------------ This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos Origin group liability cannot be triggered for the message content. Although the sender endeavours to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informacion confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente pueden estar protegidos por secreto profesional. Si usted recibe este correo electronico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin no se hace responsable por su contenido. Su contenido no constituye ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes. Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no sera responsable de cualesquiera danos que puedan resultar de una transmision de virus. ------------------------------------------------------------------

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Re: [itsm] itsm Digest, Vol 24, Issue 16
by marco.wehr＠bbw-akademie.de 25 May '09

25 May '09

Hi, Thanks, my definition is the same. I've seen in the syslog the following entry, if i try to open the lokation interface in the admin gui : "[Error][Kernel::System::GeneralCatalog::ItemList][Line:265]: Class not found in database!" It seems that anything in my database is not correct. M.Wehr -----Ursprüngliche Nachricht----- Von: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von itsm-request(a)otrs.org Gesendet: Donnerstag, 21. Mai 2009 16:34 An: itsm(a)otrs.org Betreff: itsm Digest, Vol 24, Issue 16 Send itsm mailing list submissions to itsm(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request(a)otrs.org You can reach the person managing the list at itsm-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. Re: ITSM-Location Problem (Michiel Beijen) ---------------------------------------------------------------------- Message: 1 Date: Thu, 21 May 2009 16:33:16 +0200 From: Michiel Beijen <michiel(a)beefreeit.nl> Subject: Re: [itsm] ITSM-Location Problem To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org> Message-ID: <9eda38a40905210733l6d557377j7ee0f72d9f381c98(a)mail.gmail.com> Content-Type: text/plain; charset="utf-8" Hi Marco, What version of OTRS and OTRS::ITSM are you using? I'm using a vanilla OTRS::ITSM 1.2.3 on OTRS 2.3.4 and it works well for me. See the screenshot below. Also, I have included the defenition for the Location item for reference. Admin > General Catalog > ITSM::ConfigItem::Location::Type lists the types that are valid for this CI. Kind regards, Michiel. ------------------------------------------------------- Config Item Class: Location Version: 1 Created by: root@localhost (Admin OTRS) Created: 05/20/2009 22:27:18 Definition: [ { Key => 'Type', Name => 'Type', Searchable => 1, Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::Location::Type', Translation => 1, }, }, { Key => 'Phone1', Name => 'Phone 1', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 100, }, }, { Key => 'Phone2', Name => 'Phone 2', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 100, }, }, { Key => 'Fax', Name => 'Fax', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 100, }, }, { Key => 'E-Mail', Name => 'E-Mail', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 100, }, }, { Key => 'Address', Name => 'Address', Searchable => 1, Input => { Type => 'TextArea', }, }, { Key => 'Note', Name => 'Note', Searchable => 1, Input => { Type => 'TextArea', Required => 1, }, CountMin => 0, CountDefault => 0, }, ]; [image: http://dl.getdropbox.com/u/222532/otrs_itsm_location.png] -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, May 19, 2009 at 09:33, <marco.wehr(a)bbw-akademie.de> wrote: > Hi, > > I have a problem with adding new locations in the admin interface. I can't > choice the type here, i have no possibility to choice any entry from the > general-catalog-class *ITSM::ConfigItem::Location::Type *<https://kh-web-srv03.bbw-akademie.de/otrs/index.pl?Action=AdminGeneralCatal…>, > becauset here is no text field for type. > > I hope anybody can help me. > > > Thanks in advance > M.Wehr > > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >

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ITSM-Location Problem
by marco.wehr＠bbw-akademie.de 21 May '09

21 May '09

Hi, I have a problem with adding new locations in the admin interface. I can't choice the type here, i have no possibility to choice any entry from the general-catalog-class ITSM::ConfigItem::Location::Type <https://kh-web-srv03.bbw-akademie.de/otrs/index.pl?Action=AdminGeneralCatal…> , becauset here is no text field for type. I hope anybody can help me. Thanks in advance M.Wehr

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pending date & due date
by boonyam lim 21 May '09

21 May '09

Hi all I have been trying to use the below options to see any effects on the phone ticket, but it did not, may i know what is the purpose of below ? Pending Date (for pending* states): 01 02 03 04 05 06 07 08 09 10 11 12 / 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 / 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 - 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 : 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Due Date: 01 02 03 04 05 06 07 08 09 10 11 12 / 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 / 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 - 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 : 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 --- On Wed, 5/20/09, boonyam lim <boonyamlim(a)yahoo.com> wrote: From: boonyam lim <boonyamlim(a)yahoo.com> Subject: [itsm] pending date & due date To: itsm(a)otrs.org Date: Wednesday, May 20, 2009, 12:34 AM Hi all I have been trying to use the below options to see any effects on the phone ticket, but it did not, may i know what is the purpose of below ? Pending Date (for pending* states): 01 02 03 04 05 06 07 08 09 10 11 12 / 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 / 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 - 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 : 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Due Date: 01 02 03 04 05 06 07 08 09 10 11 12 / 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 / 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 - 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 : 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 -----Inline Attachment Follows----- --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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adding decision to ticket,
by boonyam lim 21 May '09

21 May '09

hi all May i know what is the purpose of adding decision ? does it providing a "solution" ? and what is the purpose of decision results ?

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adding decision to ticket,
by boonyam lim 21 May '09

21 May '09

hi all May i know what is the purpose of adding decision ? does it providing a "solution" ? and what is the purpose of decision results ? --- On Wed, 5/20/09, boonyam lim <boonyamlim(a)yahoo.com> wrote: From: boonyam lim <boonyamlim(a)yahoo.com> Subject: [itsm] adding decision to ticket, To: itsm(a)otrs.org Date: Wednesday, May 20, 2009, 12:40 AM hi all May i know what is the purpose of adding decision ? does it providing a "solution" ? and what is the purpose of decision results ? -----Inline Attachment Follows----- --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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Set pending ticket
by boonyam lim 19 May '09

19 May '09

hi all What is the purpose of "Set Pending" ticket and "Next State" ?

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adding application
by boonyam lim 19 May '09

19 May '09

hi all Where can i find and download the Calendar application which shown at the demo site.

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