July 2012 - otrs-de - OTRS mailing lists

AW: [otrs-de] Welchen Provider für Root-Server
by Jan Gerle 19 Nov '24

19 Nov '24

Frank Ammari wrote: > Hallo, > > ich suche einen Provider, bei dem ich OTRS installieren kann. > An der Tatsache, dass man für die Installation Root-Rechte > braucht, hat sich wohl nichts geändert, oder?! Wie auch > immer. Wer hat mit welchem Provider gute Erfahrungen gemacht > und kann mir einen schnellen Server empfehlen? Da kann ich wärmstens Hetzner (http://www.hetzner.de/) empfehlen. Guter, kompetenter Service, die helfen einem auch mal aus der Patsche, wenn man sich vergriffen hat ;) Die Server sind absolut ausreichend schnell (Meine Empfehlung: Best Price, http://www.hetzner.de/best_price.html) Mit freundlichen Grüßen, Jan Gerle -- Buchner & Partner GmbH http://www.buchner.de/ Jan Gerle Lise-Meitner-Str. 1-7, 24223 Raisdorf Leiter Interne EDV fon +49(0) 4307 8119 77 mailto:Jan.gerle@buchner.de fax +49(0) 4307 8119 99

2 1

3.0.13 kein download link
by Christian 07 Aug '12

07 Aug '12

Hi, 3.0.13 hat keinen download link: hier nicht: http://www.otrs.com/open-source/get-otrs/software-download/ und hier auch nicht: http://ftp.otrs.org/pub/otrs/ bitte fixen. Danke :) -- Christian ---------------------------------------------------- - Please do not 'CC' me on list mails. Just reply to the list :) ---------------------------------------------------- Der ultimative shop für Sportbekleidung und Zubehör http://www.sc24.de ----------------------------------------------------

3 6

CSS-Cache der OTRS Skins leeren
by Fabian Sesterhenn 02 Aug '12

02 Aug '12

Hallo, ich habe gerade versucht eine Änderung im Skin von OTRS vorzunehmen und habe dazu die Datei Core.Form.css in einen anderen Skin-Ordner kopiert und verändert. Das neue Skin ist auch entsprechend eingerichtet und bei meinem Test-Agenten eingestellt. Ich sehe die Änderungen aber nur, wenn ich in der SysConfig den Loader für CSS deaktiviere ( Core::Web -> Loader::Enabled::CSS ). Ich nehme an, dass ich OTRS noch sagen muss, dass es die CSS Dateien neu in den Cache packt. Wie kann ich das machen, oder den Cache bereinigen? Gruß, Fabian

2 7

Kunden mit ConfigItem Verknüpfen
by Boris Wagener 26 Jul '12

26 Jul '12

Hi Liste, kennt jemand eine Möglichkeit Kunden ConfigItems zuzuweisen? Also wenn man ein Ticket erstellt und Kunde Hanswurst als Kundenkontakt auswählt, dass dann angezeigt wird dass er diese und jene Hardwara hat?

2 1

Re: [otrs-de] otrs-de Nachrichtensammlung, Band 105, Eintrag 20
by Roland Arends 19 Jul '12

19 Jul '12

Vielen Dank Georg, für die schnelle Antwort. Ja, jede Nacht wird ein DB-Backup mit mysqldump gemacht. Aber wie kann ich "eine entsprechende Query" laufen lassen - oder viel mehr welche Query(s) müßten laufen, damit das nicht auftritt? Grüße aus Neuenmarkt Roland Date: Thu, 19 Jul 2012 13:34:28 +0200 From: Georg Klimm Subject: Re: [otrs-de] Erste Anmeldung am Tag dauert sehr lange To: "User questions and discussions about OTRS.org in German" Hallo Roland, das Thema hatten wir gerade letztens beim kleinen Stammtisch in Berlin angerissen :-) Du machst sicherlich jede Nacht ordnungsgemäß ein Backup Deiner DB? Das Backup "versaut" Dir den table_cache... Einzige Lösung ist m. E. nach dem Backup eine entsprechende Query laufen zu lassen, die den Cache wieder aufs Laufende bringt. -- Mit freundlichen Grüßen, Georg Klimm LOHN24.de GmbH Internetlohnabrechnungen ila Hausanschrift: Jahnstrasse 35 * 12347 Berlin Postanschrift: Postfach 47 06 69 * 12315 Berlin Tel: +49 30 66909200 * Fax: +49 30 6644208 Internet: http://www.lohn24.de AG Berlin-Charlottenburg HRB 92027 Geschäftsführer Hans-Joachim May ----------------ursprüngliche Nachricht----------------- Von: "Roland Arends" [roland.arends(a)xpointsoftware.de ] An: otrs-de(a)otrs.org Datum: Thu, 19 Jul 2012 11:09:53 +0000 ------------------------------------------------- > Hallo! > > In unserem OTRS tritt folgendes Phänomen auf: > Der Agent, der sich morgens als erster anmeldet (hier im Beispiel hw) hat > wahnsinnig lange Respons-Zeiten. Alle Agents die nach ihm kommen (hier im > Beispiel ks), bekommen alle Seiten wesentlich schneller angezeigt. Wie kann > ich das für den ersten Agent beschleunigen, ohne es dem Zweiten dabei > aufzubürden? > > Eckdaten: > - Debian Squeeze mit OpenVZ > - OTRS 3.0.11 > - MySQL 5.1.63-0 liegt auf einem anderen V-Server aber gleicher Host > - OTRS nutzt Persistente Verbindungen > - Apache 2 mit Perl > > Hier noch die Apache-Konfiguration: > > > ServerName otrs.meine-domain.de > ServerAdmin webmaster(a)meine-domain.de > DocumentRoot /opt/otrs/var/httpd/htdocs > ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ > Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ > Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl > # Apache::Reload - Reload Perl Modules when Changed on Disk > PerlModule Apache2::Reload > PerlInitHandler Apache2::Reload > PerlModule Apache2::RequestRec > # set mod_perl2 options > > ErrorDocument 403 /otrs/index.pl > SetHandler perl-script > PerlResponseHandler ModPerl::Registry > Options +ExecCGI > PerlOptions +ParseHeaders > PerlOptions +SetupEnv > Order allow,deny > Allow from all > > > Order Deny,Allow > Allow from All > > > > Und hier das Performance-Log von heute früh: > > Thu Jul 19 10:23:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271 > ;FileID=1:ks) > Thu Jul 19 10:23:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:ks) > Thu Jul 19 10:23:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketNote;TicketID=6823:ks) > Thu Jul 19 10:20:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) > Thu Jul 19 10:20:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269 > ;FileID=1:ks) > Thu Jul 19 10:20:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6823:ks) > Thu Jul 19 10:20:42 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketCustomer&Subaction=Update:ks) > Thu Jul 19 10:19:53 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 10:19:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) > Thu Jul 19 10:19:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:40 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 10:19:40 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) > Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:25 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 10:19:25 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) > Thu Jul 19 10:19:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:20 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:20 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:18 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 10:19:16 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketCustomer;TicketID=6823:ks) > Thu Jul 19 10:19:14 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketOwner;TicketID=6823:ks) > Thu Jul 19 10:19:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) > Thu Jul 19 10:19:12 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269 > ;FileID=1:ks) > Thu Jul 19 10:19:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6823:ks) > Thu Jul 19 10:19:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketSearch&Subaction=Search:ks) > Thu Jul 19 10:19:02 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AdminCustomerUser&Subaction=AddAction:ks) > Thu Jul 19 10:19:01 2012 notice OTRS-CGI-10 CustomerUser: 'ThomastenHove' > created successfully (3)! > Thu Jul 19 10:17:15 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AdminCustomerUser&Subaction=Add:ks) > Thu Jul 19 10:17:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AdminCustomerUser;Nav=Agent:ks) > Thu Jul 19 10:17:00 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AdminCustomerUser;Subaction=Change;ID=AndreasTenHove;Sea > rch=ten%20hove;Nav=Agent:ks) > Thu Jul 19 10:16:55 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AdminCustomerUser&Subaction=Search:ks) > Thu Jul 19 10:16:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AdminCustomerUser&Nav=Agent:ks) > Thu Jul 19 10:16:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) > Thu Jul 19 10:16:41 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271 > ;FileID=1:ks) > Thu Jul 19 10:16:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6823;ArticleID=10271:ks) > Thu Jul 19 10:16:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketNote&Subaction=Store:ks) > Thu Jul 19 10:12:32 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketNote;TicketID=6823:ks) > Thu Jul 19 09:43:55 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketSearch;Subaction=Search;Profile=alle_heute;So > rtBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw) > Thu Jul 19 09:43:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketClose&Subaction=Store:hw) > Thu Jul 19 09:43:26 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 09:43:25 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketClose;TicketID=6820:hw) > Thu Jul 19 09:43:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265 > ;FileID=1:hw) > Thu Jul 19 09:43:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6820:hw) > Thu Jul 19 09:40:56 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) > Thu Jul 19 09:40:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269 > ;FileID=1:ks) > Thu Jul 19 09:40:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6823:ks) > Thu Jul 19 09:40:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks) > Thu Jul 19 09:40:52 2012 notice OTRS-CGI-10 New Ticket > [2012071910000054/[xoil] neuen Dr] created > (TicketID=6823,Queue=X-oil,Priority=3 normal,State=abgeschlossen) > Thu Jul 19 09:29:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;Save > Profile=1;Profile=alle_heute:hw) > Thu Jul 19 09:29:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) > Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6822:hw) > Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) > Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 New Ticket > [2012071910000045/[xoil] Rechnung] created > (TicketID=6822,Queue=X-oil,Priority=3 normal,State=abgeschlossen) > Thu Jul 19 09:26:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 09:26:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 09:26:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 09:26:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 09:26:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 09:26:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone:hw) > Thu Jul 19 09:26:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentDashboard&Subaction=:hw) > Thu Jul 19 09:26:40 2012 notice OTRS-CGI-10 User: hw authentication ok > (REMOTE_ADDR: 78.46.37.120). > Thu Jul 19 09:26:32 2012 notice OTRS-CGI-10 SessionID: > '10632b61e69adc72a67e4b6e1e7ff3a2b5' is invalid!!! > Thu Jul 19 09:21:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) > Thu Jul 19 09:21:53 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 09:21:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) > Thu Jul 19 09:21:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) > Thu Jul 19 09:21:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:45 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:45 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone:ks) > Thu Jul 19 09:13:02 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) > Thu Jul 19 09:12:59 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10267 > ;FileID=1:ks) > Thu Jul 19 09:12:59 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6821:ks) > Thu Jul 19 09:12:58 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks) > Thu Jul 19 09:12:58 2012 notice OTRS-CGI-10 New Ticket > [2012071910000036/[xoil] [xo030] ] created > (TicketID=6821,Queue=X-oil,Priority=3 normal,State=abgeschlossen) > Thu Jul 19 08:59:12 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10266 > ;FileID=1:hw) > Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6820;ArticleID=10266:hw) > Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketNote&Subaction=Store:hw) > Thu Jul 19 08:58:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:58:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketNote;TicketID=6820:hw) > Thu Jul 19 08:58:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265 > ;FileID=1:hw) > Thu Jul 19 08:58:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6820:hw) > Thu Jul 19 08:58:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;Save > Profile=1;Profile=hw_offen:hw) > Thu Jul 19 08:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) > Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6820:hw) > Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) > Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 New Ticket > [2012071910000027/[xlvs] Fehlerme] created > (TicketID=6820,Queue=X-lvs,Priority=3 normal,State=offen) > Thu Jul 19 08:56:58 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 08:56:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:51 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone:hw) > Thu Jul 19 08:55:11 2012 notice OTRS-CGI-10 Response::Agent: 3s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 08:55:11 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) > Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) > Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) > Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 08:55:05 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone:ks) > Thu Jul 19 08:54:27 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AdminCustomerUser&Subaction=Search:ks) > Thu Jul 19 08:54:24 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AdminCustomerUser&Nav=Agent:ks) > Thu Jul 19 08:54:17 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentDashboard&Subaction=:ks) > Thu Jul 19 08:54:17 2012 notice OTRS-CGI-10 User: ks authentication ok > (REMOTE_ADDR: 78.46.37.120). > Thu Jul 19 08:51:59 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9297; > FileID=1:ks) > Thu Jul 19 08:51:59 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketZoom;TicketID=6155:ks) > Thu Jul 19 08:50:28 2012 notice OTRS-CGI-10 Response::Agent: 5s taken > (URL:Action=AgentTicketSearch&Subaction=Search:ks) > Thu Jul 19 08:50:19 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentDashboard&Subaction=:ks) > Thu Jul 19 08:50:18 2012 notice OTRS-CGI-10 User: ks authentication ok > (REMOTE_ADDR: 78.46.37.120). > Thu Jul 19 08:31:41 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketHistory;TicketID=6818:hw) > Thu Jul 19 08:31:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 > ;FileID=1:hw) > Thu Jul 19 08:31:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:hw) > Thu Jul 19 08:31:27 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:31:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 > ;FileID=1:hw) > Thu Jul 19 08:31:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6818:hw) > Thu Jul 19 08:31:14 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 08:31:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 08:31:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 08:31:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:31:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:31:04 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:31:03 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:31:01 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone:hw) > Thu Jul 19 08:30:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:30:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 > ;FileID=1:hw) > Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6818:hw) > Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketCustomer&Subaction=Update:hw) > Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 08:30:44 2012 notice OTRS-CGI-10 Response::Agent: 8s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:30:44 2012 notice OTRS-CGI-10 Response::Agent: 7s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:30:33 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 08:30:31 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketCustomer;TicketID=6818:hw) > Thu Jul 19 08:30:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:30:18 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 > ;FileID=1:hw) > Thu Jul 19 08:30:18 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketZoom;TicketID=6818:hw) > Thu Jul 19 08:29:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:49 2012 notice OTRS-CGI-10 Response::Agent: 3s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 08:29:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 08:29:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 08:29:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:39 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:39 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:37 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone:hw) > Thu Jul 19 08:29:09 2012 notice OTRS-CGI-10 Response::Agent: 4s taken > (URL:Action=AgentTicketSearch;Subaction=Search;Profile=hw_offen;Sort > By=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw) > Thu Jul 19 08:29:05 2012 notice OTRS-CGI-10 Response::Agent: 14s taken > (URL:Action=AgentTicketClose&Subaction=Store:hw) > Thu Jul 19 08:28:04 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:28:03 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketClose;TicketID=6818:hw) > Thu Jul 19 08:28:01 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 > ;FileID=1:hw) > Thu Jul 19 08:28:01 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6818:hw) > Thu Jul 19 08:27:24 2012 notice OTRS-CGI-10 Response::Agent: 3s taken > (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;Save > Profile=1;Profile=hw_offen:hw) > Thu Jul 19 08:27:21 2012 notice OTRS-CGI-10 Response::Agent: 10s taken > (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) > Thu Jul 19 08:00:19 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6819:hw) > Thu Jul 19 08:00:18 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) > Thu Jul 19 08:00:17 2012 notice OTRS-CGI-10 New Ticket > [2012071910000018/[xoil] Nachtlau] created > (TicketID=6819,Queue=X-oil,Priority=3 normal,State=abgeschlossen) > Thu Jul 19 07:58:56 2012 notice OTRS-CGI-10 Response::Agent: 4s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 07:58:56 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 07:58:54 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 07:58:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 07:58:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 07:58:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 07:58:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > > Wer kann mir helfen? > > Grüße > Roland > > > > To: otrs-de(a)otrs.org > Cc: harald.wunder(a)xpointsoftware.de > > -- > Diese Nachricht wurde auf Viren und andere gefaehrliche Inhalte untersucht. > > __________________________________________________ > > -------------------------------------------------------------------- > - > OTRS mailing list: otrs-de - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs-de > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ Ende otrs-de Nachrichtensammlung, Band 105, Eintrag 20 ****************************************************** To: otrs-de(a)otrs.org Cc: harald.wunder(a)xpointsoftware.de

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Re: [otrs-de] Erste Anmeldung am Tag dauert sehr lange
by Georg Klimm 19 Jul '12

19 Jul '12

Hallo Roland, das Thema hatten wir gerade letztens beim kleinen Stammtisch in Berlin angerissen :-) Du machst sicherlich jede Nacht ordnungsgemäß ein Backup Deiner DB? Das Backup "versaut" Dir den table_cache... Einzige Lösung ist m. E. nach dem Backup eine entsprechende Query laufen zu lassen, die den Cache wieder aufs Laufende bringt. -- Mit freundlichen Grüßen, Georg Klimm LOHN24.de GmbH Internetlohnabrechnungen ila Hausanschrift: Jahnstrasse 35 * 12347 Berlin Postanschrift: Postfach 47 06 69 * 12315 Berlin Tel: +49 30 66909200 * Fax: +49 30 6644208 Internet: http://www.lohn24.de AG Berlin-Charlottenburg HRB 92027 Geschäftsführer Hans-Joachim May ----------------ursprüngliche Nachricht----------------- Von: "Roland Arends" [roland.arends(a)xpointsoftware.de ] An: otrs-de(a)otrs.org Datum: Thu, 19 Jul 2012 11:09:53 +0000 ------------------------------------------------- > Hallo! > > In unserem OTRS tritt folgendes Phänomen auf: > Der Agent, der sich morgens als erster anmeldet (hier im Beispiel hw) hat > wahnsinnig lange Respons-Zeiten. Alle Agents die nach ihm kommen (hier im > Beispiel ks), bekommen alle Seiten wesentlich schneller angezeigt. Wie kann > ich das für den ersten Agent beschleunigen, ohne es dem Zweiten dabei > aufzubürden? > > Eckdaten: > - Debian Squeeze mit OpenVZ > - OTRS 3.0.11 > - MySQL 5.1.63-0 liegt auf einem anderen V-Server aber gleicher Host > - OTRS nutzt Persistente Verbindungen > - Apache 2 mit Perl > > Hier noch die Apache-Konfiguration: > > <VirtualHost *:80> > ServerName otrs.meine-domain.de > ServerAdmin webmaster(a)meine-domain.de > DocumentRoot /opt/otrs/var/httpd/htdocs > ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ > Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ > Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl > # Apache::Reload - Reload Perl Modules when Changed on Disk > PerlModule Apache2::Reload > PerlInitHandler Apache2::Reload > PerlModule Apache2::RequestRec > # set mod_perl2 options > <Location /otrs> > ErrorDocument 403 /otrs/index.pl > SetHandler perl-script > PerlResponseHandler ModPerl::Registry > Options +ExecCGI > PerlOptions +ParseHeaders > PerlOptions +SetupEnv > Order allow,deny > Allow from all > </Location> > <Directory /opt/otrs/var/httpd/htdocs> > Order Deny,Allow > Allow from All > </Directory> > </VirtualHost> > > Und hier das Performance-Log von heute früh: > > Thu Jul 19 10:23:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271 > ;FileID=1:ks) > Thu Jul 19 10:23:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:ks) > Thu Jul 19 10:23:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketNote;TicketID=6823:ks) > Thu Jul 19 10:20:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) > Thu Jul 19 10:20:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269 > ;FileID=1:ks) > Thu Jul 19 10:20:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6823:ks) > Thu Jul 19 10:20:42 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketCustomer&Subaction=Update:ks) > Thu Jul 19 10:19:53 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 10:19:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) > Thu Jul 19 10:19:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:40 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 10:19:40 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) > Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:25 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 10:19:25 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) > Thu Jul 19 10:19:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:20 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:20 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 10:19:18 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 10:19:16 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketCustomer;TicketID=6823:ks) > Thu Jul 19 10:19:14 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketOwner;TicketID=6823:ks) > Thu Jul 19 10:19:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) > Thu Jul 19 10:19:12 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269 > ;FileID=1:ks) > Thu Jul 19 10:19:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6823:ks) > Thu Jul 19 10:19:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketSearch&Subaction=Search:ks) > Thu Jul 19 10:19:02 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AdminCustomerUser&Subaction=AddAction:ks) > Thu Jul 19 10:19:01 2012 notice OTRS-CGI-10 CustomerUser: 'ThomastenHove' > created successfully (3)! > Thu Jul 19 10:17:15 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AdminCustomerUser&Subaction=Add:ks) > Thu Jul 19 10:17:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AdminCustomerUser;Nav=Agent:ks) > Thu Jul 19 10:17:00 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AdminCustomerUser;Subaction=Change;ID=AndreasTenHove;Sea > rch=ten%20hove;Nav=Agent:ks) > Thu Jul 19 10:16:55 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AdminCustomerUser&Subaction=Search:ks) > Thu Jul 19 10:16:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AdminCustomerUser&Nav=Agent:ks) > Thu Jul 19 10:16:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) > Thu Jul 19 10:16:41 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271 > ;FileID=1:ks) > Thu Jul 19 10:16:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6823;ArticleID=10271:ks) > Thu Jul 19 10:16:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketNote&Subaction=Store:ks) > Thu Jul 19 10:12:32 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketNote;TicketID=6823:ks) > Thu Jul 19 09:43:55 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketSearch;Subaction=Search;Profile=alle_heute;So > rtBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw) > Thu Jul 19 09:43:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketClose&Subaction=Store:hw) > Thu Jul 19 09:43:26 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 09:43:25 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketClose;TicketID=6820:hw) > Thu Jul 19 09:43:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265 > ;FileID=1:hw) > Thu Jul 19 09:43:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6820:hw) > Thu Jul 19 09:40:56 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) > Thu Jul 19 09:40:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269 > ;FileID=1:ks) > Thu Jul 19 09:40:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6823:ks) > Thu Jul 19 09:40:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks) > Thu Jul 19 09:40:52 2012 notice OTRS-CGI-10 New Ticket > [2012071910000054/[xoil] neuen Dr] created > (TicketID=6823,Queue=X-oil,Priority=3 normal,State=abgeschlossen) > Thu Jul 19 09:29:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;Save > Profile=1;Profile=alle_heute:hw) > Thu Jul 19 09:29:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) > Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6822:hw) > Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) > Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 New Ticket > [2012071910000045/[xoil] Rechnung] created > (TicketID=6822,Queue=X-oil,Priority=3 normal,State=abgeschlossen) > Thu Jul 19 09:26:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 09:26:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 09:26:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 09:26:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 09:26:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 09:26:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone:hw) > Thu Jul 19 09:26:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentDashboard&Subaction=:hw) > Thu Jul 19 09:26:40 2012 notice OTRS-CGI-10 User: hw authentication ok > (REMOTE_ADDR: 78.46.37.120). > Thu Jul 19 09:26:32 2012 notice OTRS-CGI-10 SessionID: > '10632b61e69adc72a67e4b6e1e7ff3a2b5' is invalid!!! > Thu Jul 19 09:21:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) > Thu Jul 19 09:21:53 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 09:21:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) > Thu Jul 19 09:21:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) > Thu Jul 19 09:21:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:45 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:45 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 09:21:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone:ks) > Thu Jul 19 09:13:02 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) > Thu Jul 19 09:12:59 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10267 > ;FileID=1:ks) > Thu Jul 19 09:12:59 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6821:ks) > Thu Jul 19 09:12:58 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks) > Thu Jul 19 09:12:58 2012 notice OTRS-CGI-10 New Ticket > [2012071910000036/[xoil] [xo030] ] created > (TicketID=6821,Queue=X-oil,Priority=3 normal,State=abgeschlossen) > Thu Jul 19 08:59:12 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10266 > ;FileID=1:hw) > Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6820;ArticleID=10266:hw) > Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketNote&Subaction=Store:hw) > Thu Jul 19 08:58:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:58:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketNote;TicketID=6820:hw) > Thu Jul 19 08:58:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265 > ;FileID=1:hw) > Thu Jul 19 08:58:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6820:hw) > Thu Jul 19 08:58:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;Save > Profile=1;Profile=hw_offen:hw) > Thu Jul 19 08:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) > Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6820:hw) > Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) > Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 New Ticket > [2012071910000027/[xlvs] Fehlerme] created > (TicketID=6820,Queue=X-lvs,Priority=3 normal,State=offen) > Thu Jul 19 08:56:58 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 08:56:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:56:51 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone:hw) > Thu Jul 19 08:55:11 2012 notice OTRS-CGI-10 Response::Agent: 3s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) > Thu Jul 19 08:55:11 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) > Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) > Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) > Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:ks) > Thu Jul 19 08:55:05 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone:ks) > Thu Jul 19 08:54:27 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AdminCustomerUser&Subaction=Search:ks) > Thu Jul 19 08:54:24 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AdminCustomerUser&Nav=Agent:ks) > Thu Jul 19 08:54:17 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentDashboard&Subaction=:ks) > Thu Jul 19 08:54:17 2012 notice OTRS-CGI-10 User: ks authentication ok > (REMOTE_ADDR: 78.46.37.120). > Thu Jul 19 08:51:59 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9297; > FileID=1:ks) > Thu Jul 19 08:51:59 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketZoom;TicketID=6155:ks) > Thu Jul 19 08:50:28 2012 notice OTRS-CGI-10 Response::Agent: 5s taken > (URL:Action=AgentTicketSearch&Subaction=Search:ks) > Thu Jul 19 08:50:19 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentDashboard&Subaction=:ks) > Thu Jul 19 08:50:18 2012 notice OTRS-CGI-10 User: ks authentication ok > (REMOTE_ADDR: 78.46.37.120). > Thu Jul 19 08:31:41 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketHistory;TicketID=6818:hw) > Thu Jul 19 08:31:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 > ;FileID=1:hw) > Thu Jul 19 08:31:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:hw) > Thu Jul 19 08:31:27 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:31:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 > ;FileID=1:hw) > Thu Jul 19 08:31:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6818:hw) > Thu Jul 19 08:31:14 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 08:31:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 08:31:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 08:31:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:31:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:31:04 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:31:03 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:31:01 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone:hw) > Thu Jul 19 08:30:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:30:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 > ;FileID=1:hw) > Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6818:hw) > Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketCustomer&Subaction=Update:hw) > Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 08:30:44 2012 notice OTRS-CGI-10 Response::Agent: 8s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:30:44 2012 notice OTRS-CGI-10 Response::Agent: 7s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:30:33 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 08:30:31 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketCustomer;TicketID=6818:hw) > Thu Jul 19 08:30:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:30:18 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 > ;FileID=1:hw) > Thu Jul 19 08:30:18 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketZoom;TicketID=6818:hw) > Thu Jul 19 08:29:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:49 2012 notice OTRS-CGI-10 Response::Agent: 3s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 08:29:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 08:29:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 08:29:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:39 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:39 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 08:29:37 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone:hw) > Thu Jul 19 08:29:09 2012 notice OTRS-CGI-10 Response::Agent: 4s taken > (URL:Action=AgentTicketSearch;Subaction=Search;Profile=hw_offen;Sort > By=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw) > Thu Jul 19 08:29:05 2012 notice OTRS-CGI-10 Response::Agent: 14s taken > (URL:Action=AgentTicketClose&Subaction=Store:hw) > Thu Jul 19 08:28:04 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) > Thu Jul 19 08:28:03 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketClose;TicketID=6818:hw) > Thu Jul 19 08:28:01 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257 > ;FileID=1:hw) > Thu Jul 19 08:28:01 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentTicketZoom;TicketID=6818:hw) > Thu Jul 19 08:27:24 2012 notice OTRS-CGI-10 Response::Agent: 3s taken > (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;Save > Profile=1;Profile=hw_offen:hw) > Thu Jul 19 08:27:21 2012 notice OTRS-CGI-10 Response::Agent: 10s taken > (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) > Thu Jul 19 08:00:19 2012 notice OTRS-CGI-10 Response::Agent: 1s taken > (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6819:hw) > Thu Jul 19 08:00:18 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) > Thu Jul 19 08:00:17 2012 notice OTRS-CGI-10 New Ticket > [2012071910000018/[xoil] Nachtlau] created > (TicketID=6819,Queue=X-oil,Priority=3 normal,State=abgeschlossen) > Thu Jul 19 07:58:56 2012 notice OTRS-CGI-10 Response::Agent: 4s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) > Thu Jul 19 07:58:56 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 07:58:54 2012 notice OTRS-CGI-10 Response::Agent: 2s taken > (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) > Thu Jul 19 07:58:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) > Thu Jul 19 07:58:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 07:58:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > Thu Jul 19 07:58:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken > (URL:Action=AgentCustomerSearch&Subaction=:hw) > > Wer kann mir helfen? > > Grüße > Roland > > > > To: otrs-de(a)otrs.org > Cc: harald.wunder(a)xpointsoftware.de > > -- > Diese Nachricht wurde auf Viren und andere gefaehrliche Inhalte untersucht. > > __________________________________________________ > > -------------------------------------------------------------------- > - > OTRS mailing list: otrs-de - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs-de > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de

1 0

Erste Anmeldung am Tag dauert sehr lange
by Roland Arends 19 Jul '12

19 Jul '12

Hallo! In unserem OTRS tritt folgendes Phänomen auf: Der Agent, der sich morgens als erster anmeldet (hier im Beispiel hw) hat wahnsinnig lange Respons-Zeiten. Alle Agents die nach ihm kommen (hier im Beispiel ks), bekommen alle Seiten wesentlich schneller angezeigt. Wie kann ich das für den ersten Agent beschleunigen, ohne es dem Zweiten dabei aufzubürden? Eckdaten: - Debian Squeeze mit OpenVZ - OTRS 3.0.11 - MySQL 5.1.63-0 liegt auf einem anderen V-Server aber gleicher Host - OTRS nutzt Persistente Verbindungen - Apache 2 mit Perl Hier noch die Apache-Konfiguration: <VirtualHost *:80> ServerName otrs.meine-domain.de ServerAdmin webmaster(a)meine-domain.de DocumentRoot /opt/otrs/var/httpd/htdocs ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options <Location /otrs> ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> <Directory /opt/otrs/var/httpd/htdocs> Order Deny,Allow Allow from All </Directory> </VirtualHost> Und hier das Performance-Log von heute früh: Thu Jul 19 10:23:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271;FileID=1:ks) Thu Jul 19 10:23:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:ks) Thu Jul 19 10:23:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6823:ks) Thu Jul 19 10:20:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) Thu Jul 19 10:20:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269;FileID=1:ks) Thu Jul 19 10:20:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823:ks) Thu Jul 19 10:20:42 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketCustomer&Subaction=Update:ks) Thu Jul 19 10:19:53 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 10:19:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) Thu Jul 19 10:19:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:44 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:40 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 10:19:40 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:37 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:25 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 10:19:25 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) Thu Jul 19 10:19:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:20 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:20 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 10:19:18 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 10:19:16 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketCustomer;TicketID=6823:ks) Thu Jul 19 10:19:14 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketOwner;TicketID=6823:ks) Thu Jul 19 10:19:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) Thu Jul 19 10:19:12 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269;FileID=1:ks) Thu Jul 19 10:19:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823:ks) Thu Jul 19 10:19:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=Search:ks) Thu Jul 19 10:19:02 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Subaction=AddAction:ks) Thu Jul 19 10:19:01 2012 notice OTRS-CGI-10 CustomerUser: 'ThomastenHove' created successfully (3)! Thu Jul 19 10:17:15 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Add:ks) Thu Jul 19 10:17:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=Agent:ks) Thu Jul 19 10:17:00 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser;Subaction=Change;ID=AndreasTenHove;Search=ten%20hove;Nav=Agent:ks) Thu Jul 19 10:16:55 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Search:ks) Thu Jul 19 10:16:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Nav=Agent:ks) Thu Jul 19 10:16:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) Thu Jul 19 10:16:41 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10271;FileID=1:ks) Thu Jul 19 10:16:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6823;ArticleID=10271:ks) Thu Jul 19 10:16:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote&Subaction=Store:ks) Thu Jul 19 10:12:32 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6823:ks) Thu Jul 19 09:43:55 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch;Subaction=Search;Profile=alle_heute;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw) Thu Jul 19 09:43:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketClose&Subaction=Store:hw) Thu Jul 19 09:43:26 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 09:43:25 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketClose;TicketID=6820:hw) Thu Jul 19 09:43:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265;FileID=1:hw) Thu Jul 19 09:43:23 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820:hw) Thu Jul 19 09:40:56 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) Thu Jul 19 09:40:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10269;FileID=1:ks) Thu Jul 19 09:40:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6823:ks) Thu Jul 19 09:40:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks) Thu Jul 19 09:40:52 2012 notice OTRS-CGI-10 New Ticket [2012071910000054/[xoil] neuen Dr] created (TicketID=6823,Queue=X-oil,Priority=3 normal,State=abgeschlossen) Thu Jul 19 09:29:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=alle_heute:hw) Thu Jul 19 09:29:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6822:hw) Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) Thu Jul 19 09:29:21 2012 notice OTRS-CGI-10 New Ticket [2012071910000045/[xoil] Rechnung] created (TicketID=6822,Queue=X-oil,Priority=3 normal,State=abgeschlossen) Thu Jul 19 09:26:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 09:26:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 09:26:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 09:26:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 09:26:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 09:26:46 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 09:26:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone:hw) Thu Jul 19 09:26:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=:hw) Thu Jul 19 09:26:40 2012 notice OTRS-CGI-10 User: hw authentication ok (REMOTE_ADDR: 78.46.37.120). Thu Jul 19 09:26:32 2012 notice OTRS-CGI-10 SessionID: '10632b61e69adc72a67e4b6e1e7ff3a2b5' is invalid!!! Thu Jul 19 09:21:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) Thu Jul 19 09:21:53 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 09:21:52 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) Thu Jul 19 09:21:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) Thu Jul 19 09:21:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:45 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:45 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:44 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 09:21:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone:ks) Thu Jul 19 09:13:02 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:ks) Thu Jul 19 09:12:59 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10267;FileID=1:ks) Thu Jul 19 09:12:59 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketZoom;Subaction=Created;TicketID=6821:ks) Thu Jul 19 09:12:58 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:ks) Thu Jul 19 09:12:58 2012 notice OTRS-CGI-10 New Ticket [2012071910000036/[xoil] [xo030] ] created (TicketID=6821,Queue=X-oil,Priority=3 normal,State=abgeschlossen) Thu Jul 19 08:59:12 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10266;FileID=1:hw) Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820;ArticleID=10266:hw) Thu Jul 19 08:59:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote&Subaction=Store:hw) Thu Jul 19 08:58:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:58:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=6820:hw) Thu Jul 19 08:58:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10265;FileID=1:hw) Thu Jul 19 08:58:50 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6820:hw) Thu Jul 19 08:58:49 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=hw_offen:hw) Thu Jul 19 08:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6820:hw) Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) Thu Jul 19 08:58:43 2012 notice OTRS-CGI-10 New Ticket [2012071910000027/[xlvs] Fehlerme] created (TicketID=6820,Queue=X-lvs,Priority=3 normal,State=offen) Thu Jul 19 08:56:58 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 08:56:56 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 08:56:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:54 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:53 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:56:51 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw) Thu Jul 19 08:55:11 2012 notice OTRS-CGI-10 Response::Agent: 3s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:ks) Thu Jul 19 08:55:11 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:ks) Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:ks) Thu Jul 19 08:55:08 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 08:55:07 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:ks) Thu Jul 19 08:55:05 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone:ks) Thu Jul 19 08:54:27 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminCustomerUser&Subaction=Search:ks) Thu Jul 19 08:54:24 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AdminCustomerUser&Nav=Agent:ks) Thu Jul 19 08:54:17 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=:ks) Thu Jul 19 08:54:17 2012 notice OTRS-CGI-10 User: ks authentication ok (REMOTE_ADDR: 78.46.37.120). Thu Jul 19 08:51:59 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9297;FileID=1:ks) Thu Jul 19 08:51:59 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketZoom;TicketID=6155:ks) Thu Jul 19 08:50:28 2012 notice OTRS-CGI-10 Response::Agent: 5s taken (URL:Action=AgentTicketSearch&Subaction=Search:ks) Thu Jul 19 08:50:19 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentDashboard&Subaction=:ks) Thu Jul 19 08:50:18 2012 notice OTRS-CGI-10 User: ks authentication ok (REMOTE_ADDR: 78.46.37.120). Thu Jul 19 08:31:41 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketHistory;TicketID=6818:hw) Thu Jul 19 08:31:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw) Thu Jul 19 08:31:33 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:hw) Thu Jul 19 08:31:27 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:31:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw) Thu Jul 19 08:31:24 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw) Thu Jul 19 08:31:14 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 08:31:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 08:31:13 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 08:31:10 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:31:09 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:31:04 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:31:03 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:31:01 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw) Thu Jul 19 08:30:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:30:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw) Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw) Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketCustomer&Subaction=Update:hw) Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 08:30:47 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 08:30:44 2012 notice OTRS-CGI-10 Response::Agent: 8s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:30:44 2012 notice OTRS-CGI-10 Response::Agent: 7s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:30:33 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 08:30:31 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketCustomer;TicketID=6818:hw) Thu Jul 19 08:30:21 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:30:18 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw) Thu Jul 19 08:30:18 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw) Thu Jul 19 08:29:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:51 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:49 2012 notice OTRS-CGI-10 Response::Agent: 3s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 08:29:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 08:29:46 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 08:29:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:40 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:39 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:39 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 08:29:37 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone:hw) Thu Jul 19 08:29:09 2012 notice OTRS-CGI-10 Response::Agent: 4s taken (URL:Action=AgentTicketSearch;Subaction=Search;Profile=hw_offen;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1:hw) Thu Jul 19 08:29:05 2012 notice OTRS-CGI-10 Response::Agent: 14s taken (URL:Action=AgentTicketClose&Subaction=Store:hw) Thu Jul 19 08:28:04 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:hw) Thu Jul 19 08:28:03 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketClose;TicketID=6818:hw) Thu Jul 19 08:28:01 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10257;FileID=1:hw) Thu Jul 19 08:28:01 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=6818:hw) Thu Jul 19 08:27:24 2012 notice OTRS-CGI-10 Response::Agent: 3s taken (URL:Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=hw_offen:hw) Thu Jul 19 08:27:21 2012 notice OTRS-CGI-10 Response::Agent: 10s taken (URL:Action=AgentTicketSearch&Subaction=LoadProfile:hw) Thu Jul 19 08:00:19 2012 notice OTRS-CGI-10 Response::Agent: 1s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6819:hw) Thu Jul 19 08:00:18 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:hw) Thu Jul 19 08:00:17 2012 notice OTRS-CGI-10 New Ticket [2012071910000018/[xoil] Nachtlau] created (TicketID=6819,Queue=X-oil,Priority=3 normal,State=abgeschlossen) Thu Jul 19 07:58:56 2012 notice OTRS-CGI-10 Response::Agent: 4s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:hw) Thu Jul 19 07:58:56 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 07:58:54 2012 notice OTRS-CGI-10 Response::Agent: 2s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:hw) Thu Jul 19 07:58:52 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:hw) Thu Jul 19 07:58:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 07:58:49 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 07:58:48 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Thu Jul 19 07:58:36 2012 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:hw) Wer kann mir helfen? Grüße Roland To: otrs-de(a)otrs.org Cc: harald.wunder(a)xpointsoftware.de

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Migration und neue Queues
by Boris Wagener 19 Jul '12

19 Jul '12

Hallo Liste, wir planen OTRS von Windows auf Linux zu migrieren. In diesem Rutsch direkt ein Update auf die aktuelle Version. Zu allem Überfluss hat sich die Unternehmensstruktur so geändert dass wir unsere Queues nun zum dritten mal anpassen müssen. Kurz gesagt wird alles ziemlich zusammengedampft. Der Haken an der ganzen Sache ist dass es für uns Admins dann ziemlich unübersichtlich wird. Am liebsten würden wir die alten Queues, Gruppen und Rollen nachher in der Datenbak löschen. Hat jemand sowas schonmal gemacht? Geht das überhaupt? Vorausgesetzt man hat alle Verweise entsprechend umgebogen.

2 3

Warum? "permanent von der Mailingliste verbannt"?
by Mike Eduard 18 Jul '12

18 Jul '12

Hallo Listen-Besitzer, ich habe heute festgestellt, dass ich von Ihnen von der Mailing-Liste mit meiner znuny.com "verbannt" wurde obwohl ich OTRS Anwendern einfach nur helfen will. Habe ich etwas falsch gemacht? Über eine Rückantwort würde ich mich freuen! Mike -- Mike Eduard

6 7

AtricleType
by Stefan Holzapfel 13 Jul '12

13 Jul '12

Hallo Liste, ich habe einen neuen ArticleType in die DB eingefügt, habe aber das Problem, das Kunden diesen Typ sehen. Weiß jemand, wo dies eingeschränkt wird? In der SysConfig habe ich nichts gefunden. Vielen Dank. Mit freundlichen Grüßen dsb AG Stefan Holzapfel

1 0