April 2008 - otrs-de - OTRS mailing lists

Database Update mit XML-Datei
by Ukohfink 08 Apr '08

08 Apr '08

Hallo, ich habe auf einem Windowstestsystem OTRS 2.2.4 installiert und wollte nun auf 2.2.6 updaten. Bin nach der Updateanweisung vorgegangen. Nun ist aber im update sql-Verzeichnis nur eine otrs-upgrade-to-2.2.xml vorhanden. Wer kann mir sagen wie nun ein Update richtig ausgeführt wird. Über die install.pl? Über die Sysconfig? Bitte um Antwort Gruss

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RE: [otrs-de] problems with cron
by Klaus Bruno 07 Apr '08

07 Apr '08

Hi Marco for the second part: there is a known bug with importing e-mails (otrs bugzilla Bug 2650). It should be fixed in 2.2.6 but there is a patch for Kernel/System/EmailParser.pm in the CV <http://cvs.otrs.org/viewvc.cgi/*checkout*/otrs/Kernel/System/EmailParse r.pm?revision=1.50.2.4> regards, Bruce -----Original Message----- From: otrs-de-bounces(a)otrs.org [mailto:otrs-de-bounces@otrs.org] On Behalf Of Marco Rudzuck Sent: Thursday, April 03, 2008 9:26 PM To: User questions and discussions about OTRS.org in German Subject: [otrs-de] problems with cron hi again, i have 2 problems with the cron-jobs: 1) DBD::mysql::st execute failed: Table 'TRUST112.webwatcher_job' doesn't exist at /opt/otrs/Kernel/System/DB.pm line 484, <PRODUCT> line 4. ERROR: OTRS-WebWatcher-10 Perl: 5.8.8 OS: linux Time: Thu Apr 3 21:10:04 2008 Message: Table 'TRUST112.webwatcher_job' doesn't exist, SQL: 'SELECT id FROM webwatcher_job ORDER BY number' Traceback (16197): Module: Kernel::System::WebWatcher::JobList (v1.15) Line: 99 Module: /opt/otrs/bin/WebWatcher.pl (v1.3) Line: 91 DBD::mysql::st fetchrow_array failed: fetch() without execute() at /opt/otrs/Kernel/System/DB.pm line 543, <PRODUCT> line 4. 2) Use of uninitialized value in pattern match (m//) at /opt/otrs/Kernel/System/EmailParser.pm line 270. Use of uninitialized value in pattern match (m//) at /opt/otrs/Kernel/System/EmailParser.pm line 270. How can i fix these problems? Thank you for your help. Best regards Marco

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problems with cron
by Marco Rudzuck 04 Apr '08

04 Apr '08

hi again, i have 2 problems with the cron-jobs: 1) DBD::mysql::st execute failed: Table 'TRUST112.webwatcher_job' doesn't exist at /opt/otrs/Kernel/System/DB.pm line 484, <PRODUCT> line 4. ERROR: OTRS-WebWatcher-10 Perl: 5.8.8 OS: linux Time: Thu Apr 3 21:10:04 2008 Message: Table 'TRUST112.webwatcher_job' doesn't exist, SQL: 'SELECT id FROM webwatcher_job ORDER BY number' Traceback (16197): Module: Kernel::System::WebWatcher::JobList (v1.15) Line: 99 Module: /opt/otrs/bin/WebWatcher.pl (v1.3) Line: 91 DBD::mysql::st fetchrow_array failed: fetch() without execute() at /opt/otrs/Kernel/System/DB.pm line 543, <PRODUCT> line 4. 2) Use of uninitialized value in pattern match (m//) at /opt/otrs/Kernel/System/EmailParser.pm line 270. Use of uninitialized value in pattern match (m//) at /opt/otrs/Kernel/System/EmailParser.pm line 270. How can i fix these problems? Thank you for your help. Best regards Marco

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missing faq after upgrade
by Patrick Mäusebach 04 Apr '08

04 Apr '08

Hello, after upgrading from 2.0.4 to 2.2.5 I'm not able to see at the faq. I installed the faq package, and set the user permissions for groups faq and faq_admin. If I push the FAQ Button I can only see FAQ default comment If I start the pulic.pl script inside a browser I'm able to see the faq entries. Thanks for answers! Patrick Maeusebach

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Statistiken durch GenericAgent ausführen und als e-mail versenden?
by Marc Rödder | Canyon Bicycles 03 Apr '08

03 Apr '08

Hi, ich suche momentan nach einer Lösung, wie ich Statistiken durch den GenericAgent anstossen kann und das Ergebnis automatisiert per e-mail versende. Hat jemand Erfahrungen mit etwas Ähnlichem gemacht? Grüße, Marc

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missing faq after upgrade
by Lehnert, Michaela (KRZ) 02 Apr '08

02 Apr '08

Hallo Patrick, Faq ist bei der Version separates Modul. Michaela \!/ (@ @) o00-(_)-00o

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EmailProblem
by Marco Rudzuck 01 Apr '08

01 Apr '08

Hallo zusammen, ich hoffe ihr könnt mir helfen. Welcher Fehler ist zu beheben, wenn folgende Meldung auftaucht: Cron <otrs@host> $HOME/bin/PostMasterPOP3.pl >> /dev/null Use of uninitialized value in pattern match (m//) at /opt/otrs/Kernel/System/EmailParser.pm line 270. Vielen Dank für die Hilfe mfg Marco Rudzuck

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